Summary
Overview
Work History
Skills
Timeline
Generic

Marisa Wolfe

Tampa

Summary

Experienced leader with 15 years in hospitality, sales, and customer service. Dedicated to providing exceptional service to customers. Skilled in management, special events, and staff development in fast-paced and formal settings.

Overview

6
6
years of professional experience

Work History

Bartender/Banquet Captain

Whiskey Joe's
01.2024 - Current
  • Ensure all functions run smoothly, ensuring events are on time, making adjustments as needed and relaying information to all staff.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Supervised and mentored kitchen and serving staff.
  • Assist Food and Beverage Director on all catered events and fill in, their absence.
  • Use personal designing abilities to decorate reserved area in a way to fit the parties needs and reflect highly on the restaurant.
  • Served high customer volumes during special events, nights, and weekends.

Assistant Manager

Crabby Bills
02.2023 - 01.2024
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • High volume experience in multiple areas of the restaurant.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Craft Cocktail Bartender

Gigglewaters
06.2023 - 01.2024
  • Enhanced customer satisfaction by creating unique and visually appealing craft cocktails.
  • Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Streamlined cocktail preparation processes, resulting in faster service times and improved guest experiences.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Assistant Manager

Shangri-la Fair Oaks
03.2022 - 02.2023
  • Led and directed team members on effective methods, operations, and procedures.
  • Worked closely with couples to meet event goals, maintain deadlines and resolve complaints or service issues.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.

Scheduling Manager

Suncoast Power Solutions
03.2020 - 02.2022
  • Share scheduling calender with all areas of the company.
  • Scheduling and dispatching all generator, electrical and commerical technicians to daily duties.
  • Coordinating vehicle maintenance for companies fleet.
    Answering, screening and transferring all inbound calls.
  • Performed administrative duties such as faxing/filing documents, sending/receiving deliveries, and organizing customer files through excel spreadsheets.
  • Used Quickbooks to maintain and update customer estimates, purchase orders, and workorders.
  • Working alongside estimators to review estimates before sending to customer, project management during installation and upon final completion.
  • Preparing and submitting residential and commerical permits by obtain all required documents from engineers involved individual jobs.
  • Process payments for down payments, invoices and past dues.

Restaurant Supervisor

Opal Sands Resort
05.2019 - 03.2020
  • Supervising the front and back of restaurant to ensure steps of service are being met.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
  • Complete daily stocking off liquor, beer and wine.
  • Provide nightly reports to the Food and Beverage Director.

Skills

  • ServeSafe Food Protection Manager Certification
  • Staff Management
  • Front of House Operations
  • Labor and Food Cost Control

Timeline

Bartender/Banquet Captain

Whiskey Joe's
01.2024 - Current

Craft Cocktail Bartender

Gigglewaters
06.2023 - 01.2024

Assistant Manager

Crabby Bills
02.2023 - 01.2024

Assistant Manager

Shangri-la Fair Oaks
03.2022 - 02.2023

Scheduling Manager

Suncoast Power Solutions
03.2020 - 02.2022

Restaurant Supervisor

Opal Sands Resort
05.2019 - 03.2020

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Marisa Wolfe