MARISABEL RISQUEZ
Miami,FL
Summary
Results-driven Project Management professional with 4+ years of experience coordinating cross-functional operations, supporting employees and stakeholders, and driving process improvements through automation and data-driven solutions. M.S. in Project Management with strengths in project execution, compliance, reporting, risk management, and workflow optimization.
Overview
3
3
Languages
5
5
years of professional experience
Work History
HR Operations Specialist
Revolution Foods
Miami, FL
08.2025 - 08.2026
- Developed and maintained standard operating procedures and compliance documents to ensure consistent administrative processing across the organization.
- Coordinated compliance tasks through automated workflows, notifications, and tracking tools to minimize manual follow-up and missed requirements.
- Managed documentation and system needs across multi-step operational processes, ensuring accurate records and timely completion of tasks.
- Compiled and checked multi-state payroll and operational data before submission, finding discrepancies and working with stakeholders to correct issues.
- Provided operational support to employees and internal stakeholders by explaining requirements and helping resolve documentation and process issues.
Global HR Generalist
Alexandra Lozano Immigration Law
Miami, FL
03.2024 - 08.2025
- Coordinated cross-functional operational and compliance activities across U.S., Colombia, Argentina, and Mexico, ensuring alignment with organizational policies and regional requirements.
- Maintained and validated high-volume records in ADP Workforce Now with 96%+ data accuracy, supporting audits, reporting, and management decision-making.
- Compiled, reviewed, and validated multi-country payroll data, identifying discrepancies and coordinating timely corrections with payroll stakeholders.
- Served as primary operational contact for BPO teams, implementing policies, monitoring performance, managing documentation, and initiating process improvements.
- Managed concurrent employee lifecycle processes requiring accurate documentation, confidentiality, regulatory compliance, and deadline management.
Human Resources Specialist
Alexandra Lozano Immigration Law
Miami, FL
05.2023 - 03.2024
- Developed advanced Excel-based reports monitoring HR operations and compliance metrics, delivering actionable data-driven insights.
- Led cross-functional training on the tracking system across U.S. and LATAM teams, supporting adoption of standardized workflows.
- Co-designed Jira-based tracking system, defining ticket taxonomy and data structure to streamline service delivery and enhance process visibility.
- Maintained complete, accurate, audit-ready electronic records, ensuring data integrity, confidentiality, and documentation standards.
Customer Service Supervisor
Lean Staffing Solutions
Barranquilla, Colombia
07.2021 - 08.2022
- Supervised 14+ member distributed team across Colombia, the U.S., and Mexico, achieving over 90% call attendance rate.
- Trained and mentored staff on best practices for customer interactions, enhancing overall support quality.
- Resolved complex customer inquiries by providing timely and accurate information.
- Planned and assigned weekly administrative tasks, reducing team downtime by 20% while coaching team members on performance and accountability.
Customer Service Representative
Lean Staffing Solutions
Barranquilla, Colombia
02.2021 - 07.2021
- Resolved customer concerns while ensuring KPI compliance and accurate documentation.
- Managed customer cases and ensured accurate information updates.
- Collaborated with team members to improve service quality.
Education
Master of Science - Project Management
Harrisburg University of Science And Technology
Harrisburg, PA08-2026
Bachelor of Business Administration - International Business
Florida International University
Miami, FL08-2023
Skills
- Project Coordination
- Compliance Monitoring
- Advanced Excel
- Data reporting
- Risk Management
- Procurement fundamentals
- SOP Development
- Workflow Automation
- Cross-Functional Coordination
- Audit documentation
- Employee Support
- Team collaboration
- Employee training
ADDITIONAL
Research: Seedbed of National Investigation (Colombia)
Languages
Spanish
Native/ Bilingual
English
Full Professional
French
Limited
Timeline
HR Operations Specialist
Revolution Foods
08.2025 - 08.2026
Global HR Generalist
Alexandra Lozano Immigration Law
03.2024 - 08.2025
Human Resources Specialist
Alexandra Lozano Immigration Law
05.2023 - 03.2024
Customer Service Supervisor
Lean Staffing Solutions
07.2021 - 08.2022
Customer Service Representative
Lean Staffing Solutions
02.2021 - 07.2021
Master of Science - Project Management
Harrisburg University of Science And Technology
Bachelor of Business Administration - International Business
Florida International University