Marisabel` Nucete
Bachelor in Business Administration
New Caney,TX
Summary
Dedicated to personal and professional growth, driven to achieve goals. Possess excellent relationship management, presentation, and effective communication skills to connect with individuals at all organizational levels. A collaborative, adaptable, and dynamic leader focused on fostering teamwork and cultivating an engaged and empowering work culture. Diverse background includes experience in aviation, legal services, taxes, e-commerce, metalworking, financial services, and PPE, providing valuable knowledge and dedication as a customer service professional. Known for strong organizational skills and solid work ethic, committed to upholding company policies and procedures.
Overview
18
18
years of professional experience
8
8
Years with Business Administration Degree
Work History
Document Preparer
V&S Consulting Services LLC
Houston, TX
10.2023 - Current
- Contributed to the preparation of the client's case file and verified required documentation.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Increased client satisfaction by providing prompt updates on case status and addressing concerns professionally.
- Followed proper protocol when notarizing documents, and verifying signatures and dates for compliance.
Utilized advanced tax preparation software to input customer data, ensuring accuracy and timeliness of return submissions. - Translated official documents from Spanish to English and English to Spanish.
- Expedited the preparation process by utilizing advanced software tools, resulting in higher productivity levels.
- Reduced errors in documents by implementing strict quality control measures during the review process.
Designed and implemented templates using Cognito, JotForms, Microsoft and Google Suite, and other form builders, simplifying the customer information entry process by 100%. - Proven ability to learn quickly and adapt to new situations.
Seasonal Tax Representative
Innosoft, Inc.
Houston, TX
01.2024 - 06.2024
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
- Reviewed and analyzed client data and accurately processed income tax returns and tax research.
- Identified issues that customers encountered with the tax application and escalated potential complaints.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
- Utilized tax preparation software and digital tools effectively to facilitate tax return preparation, review, and paper/electronic filing.
- Managed the timely filing of federal and state taxes for approximately 70 personal returns daily during peak season in prior and current tax years.
Legal Administrative Assistant
CAMSEB Professional Services
Houston, TX
02.2023 - 10.2023
- Supported attorneys and paralegals simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Prepared drafts of forms, letters, immigration applications, motions, work permits, and other legal documents for filing.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Developed efficient and simplified filing systems for tracking cases, legal documents, and customer data, resulting in a 60% reduction in retrieval times and increased productivity.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Generated pleadings and other legal documents for review by attorneys and paralegals. - Translated documents from Spanish to English.
Delivery Driver
Veho
11.2021 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Successfully avoided time delivery delays by carefully planning best routes.
Duty Manager IAH
Aerovias de Mexico
Houston, TX
12.2019 - 08.2021
- Directed, oversaw, and managed daily operations.
- Conducted continuous reviews of operational procedures and personnel to optimize processes and improve performance.
- Worked with management to assess and improve station processes, goals, and objectives based on KPIs.
- Monitored and reported on the station’s daily earnings.
- Handled and ensured productivity and that of the team of 8-10 personnel on a day-to-day basis (ticketing, check-in, boarding, baggage services, resolving related complaints, operating equipment including jetways, computers, biometric systems, and other software).
- Excellent communication and direct relationship with immigration authorities, security officers, IAH airport management, and suppliers to coordinate permits and provision of services in each operation
- Authority to make quick decisions and correct actions with safety as a priority, due to this, 557 days in a row have passed without reported incidents.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Accomplished multiple tasks within established timeframes.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty, minimizing customer service times by 20%.
Administrative Assistant
DAL Global Services, Aeromexico IAH
Houston, TX
02.2019 - 12.2019
- Performed administrative tasks and assists the Regional Airport Manager in office functions
- Maintained strict confidentiality of all security personnel records and kept track of employee information and documentation.
- Coordinated the request, change or renewal of credentials to the employees and I helped with the training of new employees.
- Received, prepared and sent billing information to the accounting department, maximizing supplier payment periods by 50%.
- Prepared required monthly reports of station operations.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Passenger Services Agent
DAL Global Services, Aeromexico IAH
01.2018 - 02.2019
- Assisted passengers with friendly face through arrival and check-in processes, ticketing and those activities related to boarding and deplaning customers at the ticket counter, gates and baggage areas.
- Directed passengers and crew through Customs and Immigration.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Oversaw ticketing, gate and ramp services.
- Monitored security and maintained operational protocols.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Seasonal Fulfillment Associate
Amazon.com, Inc
06.2017 - 12.2017
- Scan products and handle rack and other moving equipment to move large quantities of packages
- Assisted area manager in daily management of department.
- Picked and packed order items and products to ensure inventory accuracy, and unload/load racks for flex drivers.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Kept work areas neat, clean and free from debris.
Education
English as a second Language (ESL - ESL
Houston Community College
Houston, TX2017
Bachelor of science - Business Administration
Universidad De Los Andes
Venezuela 03.2009 - 03.2016
Associate of Science - Business Administration
Higher Technical University I.U.T Dr. Cristóbal
Venezuela2009
Skills
- Internal and external customer satisfaction
- Problem resolution
- Proficiency in MS Office
- Verbal and Written Communication
- Ability to work under pressure
- Operations Management
- Teamwork and Collaboration
- Cash Management
- Administration and Reporting
- Immigration Document Preparation
- Notary Public
- File Organization
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Certification
- CNP - Texas Certified Notary Public
- Immigration Paralegal Training, Paralegal Institute of the Americas
- Certifying Acceptance Agent, IRS
- Business Office Specialist, Houston's Training and Education Center
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- American Association of Notaries
- TSG ProAdvisor
- Paralegal Institute of the Americas
Work Preference
Work Type
Full TimeImportant To Me
Work-life balancePersonal development programs401k matchCompany CultureSoftware
OLT
Camplegal
Microsoft Suite
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Seasonal Tax Representative
Innosoft, Inc.
01.2024 - 06.2024
Document Preparer
V&S Consulting Services LLC
10.2023 - Current
Legal Administrative Assistant
CAMSEB Professional Services
02.2023 - 10.2023
Delivery Driver
Veho
11.2021 - 03.2022
Duty Manager IAH
Aerovias de Mexico
12.2019 - 08.2021
Administrative Assistant
DAL Global Services, Aeromexico IAH
02.2019 - 12.2019
Passenger Services Agent
DAL Global Services, Aeromexico IAH
01.2018 - 02.2019
Seasonal Fulfillment Associate
Amazon.com, Inc
06.2017 - 12.2017
Bachelor of science - Business Administration
Universidad De Los Andes
03.2009 - 03.2016
English as a second Language (ESL - ESL
Houston Community College
Associate of Science - Business Administration
Higher Technical University I.U.T Dr. Cristóbal