MARISA OLIVAREZ
ALBUQUERQUE,NM
Summary
Customer service professional with extensive experience, specializing in sales techniques and conflict resolution. Proven ability to manage accounts and process transactions while consistently achieving sales targets. Expertise in deescalating issues and delivering real-time solutions in high-pressure environments.
Overview
23
23
years of professional experience
Work History
Customer Care Representative
Verizon
Albuquerque, NM
06.2022 - Current
- Identify the customer's needs, and provide appropriate information related to products and services while upselling and meeting sales goals.
- Navigating questions, concerns and offering real time resolution.
- Assist customers with setting up accounts, process customer payments and other transactions.
- Discuss with supervisor, results of monthly performance.
Window Clerk
United States Postal Service
, CA / NM
07.2010 - 05.2022
- I opened the building and received deliveries.
- Set up registers and processed transactions and upselling.
- Run reports and process passport applications.
- With strict deadlines I processed mail and parcels.
- Tracked parcels, and assisted customers with any questions or concerns while deescalating and problem solving.
Cosmetologist
Independently Employed
Corona, CA
02.2002 - 01.2010
- Cultivated long-term client relationships to drive business growth.
- Managed appointments using scheduling software to enhance operational efficiency.
- Guided customers in selecting suitable retail products based on individual needs.
Education
Cosmetologist - Cosmetology,
Salon Success Academy
Fontana, CA01-2002
Skills
- Customer service
- Sales techniques
- Account management
- Transaction processing
- Conflict resolution
- Customer relationship management
References
References available upon request.
Timeline
Customer Care Representative
Verizon
06.2022 - Current
Window Clerk
United States Postal Service
07.2010 - 05.2022
Cosmetologist
Independently Employed
02.2002 - 01.2010
Cosmetologist - Cosmetology,
Salon Success Academy
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