Mariscia Mark
Elgin,USA
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
William Jennings Bryan Dorn Veterans Affairs Medical Center
09.2024 - Current
- Assures all dispensed medications are properly entered to promote total accountability and retrieval (if necessary, for recall) of medications
- Processes computerized refill requests via VISTA
- Prepares notices to patients regarding refill status, changes in medications, etc
- Assists with inventorying and/or stocking
- Reviews all returned mail packages to provide prompt resolution as to why package was deferred back to pharmacy
- Receives and responds to all telephone inquiries from patients/family members regarding any issue related to prescription availability
- Advises the patient/family on problem resolution and screen/triage calls for problems that should be referred to Clinical Pharmacists, Clinical Pharmacy Specialists or Supervisor for follow-up
- Answers and triages internal calls from medical center staff
- Reviews, prioritizes, fills, and delivers medications for clinics and wards using automated system inventories
- Monitors all areas and automated dispensing machines for discontinued or expired medications to assure both safe and cost-efficient drug delivery
- Maintains all required records regarding distribution, lot numbers, expiration, and packaging for all clinic areas
- Reconstitutes oral and external non-sterile products without second level review; including calculating and converting to proper measures the amount of drug or solutions to be used
- Responsible for manufacturing of parenterals/admixtures and other complex pharmaceuticals
- Facilitates the return of all unused medications from the wards and clinics for proper credit or destruction, as appropriate
- Conducts ward and clinic inspections to ensure that medications are stored properly, have not exceeded their expiration date, stock is not excessive, and that storage complies with all VA and Joint Commission guidelines
- Ensures correct use and maintenance of tablet counting machines, labeling machines, and all other equipment used for medication preparation and dispensing
- Determines and properly documents economical quantity needed, expiration dates, etc., and assures all appropriate records are maintained
- Follows pharmaceutical standard practices when compounding solutions, ointments, powders, etc
- Assists pharmacists in preparing medications for dispensing, maintaining any required records, and managing inventory to assure availability
- Prepares, fills, delivers clinic med stock orders and outpatient orders for controlled substances when assigned
- Monitors distribution patterns to identify questionable circumstances or unusual trends, and communicates potential problems to the controlled substance pharmacist or supervisor
- The technician will assist in both outpatient and inpatient Pharmacy areas
- Inpatient functions include packaging unit dose medications utilizing unit dose packaging machine, replenishing stock in automated dispensing machines, conducting routine ward inspections, preparing intravenous admixtures, and delivering medications to inpatient and outpatient clinics
- Outpatient functions include filling and labeling medications for verification by a pharmacist, assisting patients at the pharmacy pick-up window, cleaning and refilling the outpatient automated dispensing machines, and preparing outpatient-controlled substances in accordance with facility policy for pharmacist verification
- Performs other duties as assigned by management
- Accurately interpret, fills, and prepares prescriptions with appropriate medication and or medical supplies for pharmacist verification
- Utilizes automation dispensing equipment available to the pharmacy staff following all safety and QA procedures
- Reports automation malfunctions timely to the supervisor as appropriate
- Compounds and/or reconstitutes oral or external medications (non-sterile)
- This includes calculating and converting to proper weights and measures the amount of drug or solution to be used for final pharmacist verification
- Performs duties of all lower grade technicians as needed
- Assists higher level technicians as needed
- Demonstrates the ability to work under a variety of circumstances to maximize group productivity and quality
- Completes all National, VISN, local, and pharmacy mandatory trainings in a timely manner
- Follow USP 797/800 guidelines for the compounding of all sterile preparations, including ophthalmic, cardioplegic, TPN, hazardous, large and small volume IV solutions, PCAs, etc
- Manufactures uncomplicated and/ or complicated parental admixtures to be delivered in the form volume, small volume, infusion syringe or other as required
- Uses standard protocols to determine an accurate expiration date for each batch prepared
- Follows proper aseptic preparation techniques when compounding sterile products
- Maintains repackaging record that assures all regulatory and review standards are met
- Performs and documents an inspection of assigned hospital areas for medication storage
- Removes all expired and deteriorated drugs from the automated dispensing stations, stocks shelves, and the unit dose automated dispensing systems
- Assembles prescriptions proper with the correct durg, strength, quantity, auxiliary labels, and prescription labels for window dispensing and mail delivery
- Assures that the correct medication is filled by using barcode scanning on stock bottles
- Assures the timely completion of all prescriptions
- Verifies that the patient receives the correct prescriptions by using VA software
- Performs searches, updates patient information, and generate shipping reports as requested by the supervisor
- Calls patients to arrange delivery of refrigerated prescriptions and verifies patients address
- Receives and responds to all telephone inquiries from patients/family members regarding any issue related to prescription availability
- Answers and triages internal calls from medical center staff
- Refers unresolved issues to the clinical pharmacist, clinical pharmacy specialist, and/or immediate supervisor, as appropriate
- Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly, and in a timely manner. Uses approved VISN VA Health Connect Pharmacy Service protocols, when appropriate, to satisfy patient medication requests
- Actively and diligently treats all Veterans with respect and utmost dignity. Seeks to solve Veteran's concerns at first contact. When required, refers to other VA resources to assist in the resolution process.
Senior Pharmacy Technician
Walgreens Pharmacy
12.2023 - Current
- Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy
- Reviews and complies with the Walgreen Co
- Pharmacy Code of Conduct
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
- Assists pharmacists in scheduling and maintaining work flow
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
- Strictly adheres to the Walgreen Co
- Policy regarding Good Faith Dispensing during all applicable prescription dispensing activities
- Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required
- Takes customer to OTC aisle when possible to assist in locating products
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
- Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals
- Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs
- Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor
- May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers
- Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities
- Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance
- Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
- Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration
- Attends training and completes PPLs requested by Manager and acquires continuing education credits
- Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments
Pharmacy Technician
Walgreens Pharmacy
01.2020 - Current
- Obtains process prescriptions and patient and drug information using pharmacy systems
- Assists with and also coaches pharmacy technicians in pharmacy systems operations and coaches cashiers in the operation of pharmacy cash registers
- Delivers a unique, delightful, and distinctive customer experience
- Engages all patients and customers by greeting them and also assisting them with products and services
- Resolves the issues that customers may have and answers their questions to guarantee a positive customer experience
- Develops a very strong relationship with every single customer
- Assists in pharmacy practice in accordance with federal and state laws as well as company policies under the supervision of the pharmacist
- Ensures that all team members comply with the Pharmacy Code of Conduct of Walgreen Co
- Performs the duties assigned by the staff pharmacist, the pharmacy manager, and the store manager, including utilizing pharmacy systems to entering patient and drug information, filling prescriptions by retrieving, ensuring that information is entered correctly, verifying that the medicine is correct, counting and pouring pharmaceutical drugs, and checking for possible interactions by utilizing pharmacy systems
- Helps the pharmacist schedule and maintain workflow
- Immediately reports errors in prescription to the pharmacist on duty and adheres to the policies and procedures of the company in relation to pharmacy errors and to the Quality Improvement Program
- Adheres strictly to the Walgreen Co
- Policy with regards to Good Faith Dispensing during all prescription dispensing activities
- Accountable and responsible for registering all related sales on the assigned cash register and also collects and handles cash when needed
- Takes customers to the OTC aisle when possible to assist them in locating product
- Seeks assistance from designated Lead Technician, a pharmacist or supervisor when responding to unusual questions or when reasonable attempts to satisfy a caller have been unsuccessful
- Handles telephone calls that don’t require the personal attention of the pharmacist
- Effectively processes (corrects and resubmits) all manual claims for 3rd party program prescription services in an efficient and timely manner, and also performs other clerical duties assigned by the Pharmacy Manager
- Supports and aids the Pharmacy Department on inventory management activities, like unpacking, ordering, checking, and storing shipment of pharmaceuticals
- Files claims for order errors, warehouse overages (merchandise that is received, but not billed), shortages (merchandise billed, but not received), or damaged goods involving prescription drugs
- May assist the pharmacist in administering clinical services, for example, the collection and proper labeling of blood/urine samples from patients and other clinical services as required
- Helps the pharmacy staff in the coordination of Walgreens healthcare clinics, clinical services and external providers
- Routinely reviews computer medication profiles for therapeutic duplication, prescription non-compliance and allergies/drug reactions
- Transfers identified patients to a Pharmacist or supervisor, for further evaluation, if needed
- Helps the pharmacy manager and staff pharmacist to develop and maintain very good relationships with the local medical community, which includes nurses, physicians, and optometrists, and other health care providers
- Ensures that the Pharmacy Department is stocked with adequate supplies and is neat, clean, and in orderly condition and appearance; thus assisting with the internal and external maintenance
- Maintains National Pharmacy Technician Certification
- Maintains a very respectful relationship with coworkers in the company and also Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner
- Complies with all procedures and policies of the company
Medical Office Technician/Certified Medical Assistant
Lexington Medical Center/ Lexington Endocrinology
11.2021 - 04.2023
- Works in a cooperative manner that is consistent with LMC’s Service Expectations policy
- Participates in activities related to patient care
- Records patient data and observations relevant to patients needs and in accordance with credentials
- Provides safety measures in accordance with office standards
- Recognizes need for safety measures and takes appropriate action to prevent injury
- Demonstrates ability to provide a comfortable environment of care in accordance with office standards
- Prepares patient for departure by reinforcing patient instructions and patient education
- Manages medications according to LMC policy, procedures and within scope of practice for credential
- Enters pertinent information into Epic
- Verifies that all information in the patient chart is correctly entered and associated; and initiates appropriate action when necessary (lab labels, lab requisition, visit summary, etc.)
- Schedules physician appointments, requests copies of the medical record (when indicated) and arrange for patient referral as requested
- Demonstrates knowledge and effective use of medical terminology
- Maintains established stock levels of clerical supplies
- Restocks and /or orders supplies
- Removes outdated forms or supplies
- Functions as a Clinical Scribe as needed: While functioning in the Scribe role the Clinical-Scribe must adhere to LMC’s policy and procedures for scribes
- Abides by LMC’s Code of Conduct, accepts work assignments readily, and adheres to dress code and maintains personal hygiene and cleanliness appropriate to contact with patients, visitors and coworkers, supports and participates actively in change processes/performance improvement activities by willingly adopting new methods
- Uses time and supplies/equipment in an efficient and effective manner
- Demonstrates ability to coordinate multiple tasks
- Completes assigned tasks within specified time frame
- Prioritizes workload to best meet both patient and provider needs
- Appropriately accounts for supplies and equipment
- Restocks rooms with supplies needed for patient care
- Identifies product needs and reports to the appropriate person
- Assists in performing and documenting environmental checks as required by LMC policy and regulatory agencies
- Willing to orient and train new employees as asked
- Effectively uses electronic, verbal, non-verbal, written, and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response and demonstrates open communication with co-workers
- Maintains required certifications, completes yearly safety training and mandatory classes and clinical competencies assessments, and complies with annual employee health requirements
- Initiates prior authorizations
- (submitting the necessary documentation required for patients to get approved for prescribed medication.) and follows up with insurance regarding prior authorization status
- Performs all other duties as assigned
- Diabetic education for patients
- Training patients in use of continuous glucose monitor
Education
Associate of Applied Science - Medical Assisting
Midlands Technical College
West Columbia, SC05-2022
High School Diploma -
Mayo High School For Math Science And Technology
Darlington, SC06-2019
Skills
- Order Verification
- Prescription filling
- Insurance reconciliation
- Inventory Management Fundamentals
- Manual and Automated medication dispensing
- Pharmacy operations
- Sterile Compounding (aseptic technique/sterilization)
- Medical Terminology
- Medical Administration
- Medical Office procedures
- Appointment Scheduling
- Venipuncture
- Vital Sign monitoring
- Disease Prevention
- Patient-centered care
- Electronic Health Record management
- Critical Thinking
- Heartsaver CPR AED (CPR AED)
- Time management
- Organization
- Patient education and counseling
- Professionalism
- Communications
- Confidentiality and HIPAA Compliance
- Multitasking Abilities
Degrees/Certifications
- Certified Medical Assistant, 09/13/21
- PTCB Certification/Pharmacy Technician, 01/03/20
- Associates in Applied Science, 05/04/22
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Certified Medical Assistant (CMA)- AAMA (09/2021)
Timeline
Pharmacy Technician
William Jennings Bryan Dorn Veterans Affairs Medical Center
09.2024 - Current
Senior Pharmacy Technician
Walgreens Pharmacy
12.2023 - Current
Medical Office Technician/Certified Medical Assistant
Lexington Medical Center/ Lexington Endocrinology
11.2021 - 04.2023
Pharmacy Technician
Walgreens Pharmacy
01.2020 - Current
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Certified Medical Assistant (CMA)- AAMA (09/2021)
Associate of Applied Science - Medical Assisting
Midlands Technical College
High School Diploma -
Mayo High School For Math Science And Technology
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