Marisel Corcino Pena
Perth Amboy,NJ
Summary
A team spirited individual, highly adaptable to varying environments, Shift roles easily to cover a multitude of positions. Results-oriented, organized and highly motivated professional with strong analytical and follow through. Expertise in business administration in record keeping, planning, policies, procedures, researching, scheduling and related responsibilities to ensure productive operations.
Overview
12
12
years of professional experience
Work History
Ophthalmology Surgical Coordinator
Omni Eye Services
02.2024 - Current
- Coordinated with facilities to set up surgeries for various patients.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained medical clearances, including H&P, EKG, Labs, Chest X-Ray etc.
- Communicated with patients surgery time and pre-operatives instructions.
- Assisted patients and medical facilities with any questions or concerns.
Patient Services Coordinator
Omni Eye Services
06.2022 - 02.2024
- Organized and maintained patient charts with proper classification and filing systems.
- Answered over 80 telephone calls per day to schedule appointments and answer patient questions.
- Referred patients to appropriate professionals and services.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Customer Service Rep
One Stop Insurance Agency
05.2017 - 01.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new employees on procedures and policies to maximize team performance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Answered inbound calls, chats and emails to facilitate customer service.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Navigated computer systems to look up customer information and update policies.
Assistant Store Manager
Sabaneta Multi Services, LLC
11.2016 - 05.2017
- Processed daily paperwork, balanced register drawers and prepared deposits.
- Well-developed communication skills demonstrated through extensive customer service, answering multi-line phones, preparing reports and paperwork.
- Positive interactions with individuals at all levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Reviewed inventory and sales records to prepare reports for management and budget department.
- Answered customer questions and addressed problems and complaints in person and via phone.
Voluntary Worker
City of Perth Amboy
06.2012 - 03.2017
- Participated in a number of diverse community projects organized by the local YMCA Volunteering in a food pantry in Salvation Army. Also, participated in local charity project, include food and clothing drive.
Sales Associate
METRO PCS Phone Company
02.2016 - 10.2016
- Stock shelves, counters, and tables with merchandise, help customers securely make their payments
- In charge of phone sales, new phone activations, re-activations, ESN change etc.
- Informed customers about product lines, promotions and services offered by the company.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Assistant Kindergarten Teacher
A.V. Ceres Elementary School
11.2013 - 02.2014
- Operated audio-visual equipment to enhance lessons.
- Created displays of students' work in classroom areas and other school spaces.
- Supported teachers by preparing wall charts and hand-outs.
- Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ01.2014
Skills
- Proficient with Microsoft Word, Excel, PowerPoint
- Customer Relations
- Problem Resolution
- Data Management
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Bilingual
- Team Building
- Friendly, Positive Attitude
- Customer Service
Timeline
Ophthalmology Surgical Coordinator
Omni Eye Services
02.2024 - Current
Patient Services Coordinator
Omni Eye Services
06.2022 - 02.2024
Customer Service Rep
One Stop Insurance Agency
05.2017 - 01.2022
Assistant Store Manager
Sabaneta Multi Services, LLC
11.2016 - 05.2017
Sales Associate
METRO PCS Phone Company
02.2016 - 10.2016
Assistant Kindergarten Teacher
A.V. Ceres Elementary School
11.2013 - 02.2014
Voluntary Worker
City of Perth Amboy
06.2012 - 03.2017
High School Diploma -
Perth Amboy High School
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