Summary
Work History
Education
Skills
Timeline
Generic

Reyna Morelsa Rangel

Carrizo Springs,TX

Summary

To obtain a position where I can gain experience, help the community, and grow within the company.

Work History

Bank Teller

Capital Bank Of Texas
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Counted and packaged currency and coins.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Maintained friendly and professional customer interactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Trained new hires on customer service policies and procedures.
  • Established rapport with new clients to increase satisfaction and loyalty.

Receptionist

Sharp Designs
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Front Desk Receptionist

Best Western Hotel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Education

Associate of Arts - General Studies

Southwest Texas Junior College
Uvalde, TX
07.2020

Skills

  • Excellent time management skills
  • Positive
  • Friendly
  • Cash handling experiences
  • Dependable
  • Honest
  • Typing experience

Timeline

Bank Teller

Capital Bank Of Texas

Receptionist

Sharp Designs

Front Desk Receptionist

Best Western Hotel

Associate of Arts - General Studies

Southwest Texas Junior College

Similar Profiles

CREATE PROFILE
Reyna Morelsa Rangel