Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marisela Acosta

Tucson,AZ

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

17
17
years of professional experience

Work History

Property Manager

Greenwater Investments
04.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained sufficient number of units market-ready for lease.
  • Wrote and submitted work order requests to maintenance department; followed-up on maintenance process with residents.

Property Manager

Chamberlain Property Management
05.2022 - 04.2023
  • Performed budget management tasks such as monitoring company performance against estimates and preparing annual budgets.
  • Developed internal procedures to maintain property accountability in accordance with regulations and procedures.
  • Excellent communication skills. Conducted weekly briefings and provided asset visibility and status reports.
  • Maintained effective and productive working relations with all supported organizations.
  • Exceeded standards of customer expectations and satisfaction through effective and sound judgment
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Assistant Manager

Chamberlain Property Management
06.2021 - 04.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

AZ 1st Realty Management
01.2018 - 11.2020
  • Greet,pre-qualified, and follow-up with prospective tenants; process and verified eligible tenant applications.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Wrote and submitted work order requests to maintenance department; followed-up on maintenance process with residents.
  • Coordinated move-ins and move-outs, and communicated with tenants to achieve maximum service satisfaction.

Receptionist

Bombardier Aerospace
12.2016 - 01.2018
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Mentored and trained new receptionist

Leasing Consultant

Az 1st Realty
01.2015 - 10.2015
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to requests and scheduled appointments for property showings.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Leasing Consultant

Wasatch Property Management
02.2007 - 04.2008
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Education

Associates Degree - Dental Assisting

Pima Medical Institute
Tucson, AZ
05.2010

High School Diploma -

Pueblo High Magnet School
Tucson, AZ
05.2004

Skills

  • Bilingual
  • Maintenance Scheduling
  • Property Management
  • Tenant Relations
  • Multi-Family Property Management
  • Fair Housing Mandates
  • Database Management
  • Contract Negotiation
  • Business Development
  • Staff Management

Languages

Spanish
Native or Bilingual

Timeline

Property Manager

Greenwater Investments
04.2023 - Current

Property Manager

Chamberlain Property Management
05.2022 - 04.2023

Assistant Manager

Chamberlain Property Management
06.2021 - 04.2022

Assistant Manager

AZ 1st Realty Management
01.2018 - 11.2020

Receptionist

Bombardier Aerospace
12.2016 - 01.2018

Leasing Consultant

Az 1st Realty
01.2015 - 10.2015

Leasing Consultant

Wasatch Property Management
02.2007 - 04.2008

Associates Degree - Dental Assisting

Pima Medical Institute

High School Diploma -

Pueblo High Magnet School

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Marisela Acosta