Marisela Anselmo
Wausau,Wisconsin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbu
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
Member Solutions Specialist
CoVantage Credit Union
06.2021 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Account Representative
Aqua Finance Inc
06.2015 - 02.2021
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and met demands of busy and productive group.
- Prepared and submitted legal documents to initiate court proceedings.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
Education
Associate of Science - Nursing
North Central Technical College
Wausau, WI05.2025
Skills
- Administration and Reporting
- Billing and Payment Processing
- Hiring and Training
- Active Learning
- Effective Listening and Communication
- Scheduling and Coordinating
- Guest Satisfaction
- Negotiation
- Encouraging Others
- Daily Cash Management
- Calm and Professional Under Pressure
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Shift Supervisor
Starbu
05.2023 - Current
Member Solutions Specialist
CoVantage Credit Union
06.2021 - 03.2023
Senior Account Representative
Aqua Finance Inc
06.2015 - 02.2021
Associate of Science - Nursing
North Central Technical College
Similar Profiles
Cynthia BakerCynthia Baker
Inside Sales Representative at Wisconsin Building SupplyInside Sales Representative at Wisconsin Building Supply
Peter ThaoPeter Thao
Sanitation Member at Nueske’sSanitation Member at Nueske’s
Tiffany GaebelTiffany Gaebel
Early Childhood Education Teacher at Story Book KidsEarly Childhood Education Teacher at Story Book Kids
Huraira Fayyaz AbbasiHuraira Fayyaz Abbasi
Shift supervisor at Tim HortonShift supervisor at Tim Horton
Nicholas RhoadesNicholas Rhoades
Shift Supervisor at OG SubsShift Supervisor at OG Subs