Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARISELA CASTILLO

San Antonio,TX

Summary

Dedicated customer service professional with a passion for helping people and creating positive experiences. Over 20 years of experience assisting customers, solving problems efficiently, and ensuring satisfaction in fast-paced environments. Known for strong communication skills, empathy, and the ability to build lasting relationships. Thrives on turning challenges into opportunities to enhance service quality and make each interaction meaningful. Seeking to contribute my expertise and commitment to a team that values excellence in customer care.

Overview

21
21
years of professional experience

Work History

Direct Care Staff

COMPASS CONNECTIONS
11.2021 - 02.2025
  • Provided compassionate care and assistance to youth, ensuring their safety, emotional well-being, and personal development.
  • I also worked closely with a multidisciplinary team, ensuring each child receives the necessary resources and guidance to support their growth.
  • Improved communication between staff members by implementing a streamlined system for sharing pertinent information about client needs and progress.

Spanish Billing Specialist

STARTEK
03.2019 - 12.2021
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.

Secretary

SUPREMO TRIBUNAL DE JUSTICIA
02.2004 - 12.2018


  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained electronic filing systems and categorized documents.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.

Education

ESL

Southwestern College
Chula Vista, CA

Virtual Assistant

Academia Cambiate A Remoto
Online Program

Skills

  • Time Management
  • Adaptability and Learning
  • Teamwork and collaboration
  • Attention to Detail
  • Communication and Customer Service
  • Continuous improvement in tech skills
  • English: Intermediate - improving fluency and communication skills

Languages

Spanish
Professional

Timeline

Direct Care Staff

COMPASS CONNECTIONS
11.2021 - 02.2025

Spanish Billing Specialist

STARTEK
03.2019 - 12.2021

Secretary

SUPREMO TRIBUNAL DE JUSTICIA
02.2004 - 12.2018

ESL

Southwestern College

Virtual Assistant

Academia Cambiate A Remoto

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