Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marisela Cervantes

Los Angeles,CA

Summary

Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

22
22
years of professional experience

Work History

PATIENT LIAISON

HealthCare Partners
San Pedro, CA
06.2014 - 12.2015
  • Helped staff with any concerns/ questions
  • Filling out reports
  • Answering phones
  • Answering billing questions
  • Handled new patient orientation
  • Assistant supervisor
  • Answered all questions patients provided
  • Prior authorizations
  • Receptionists
  • Medication authorizations
  • Customer service
  • Confirming appointments
  • Faxing
  • Present at weekly meetings
  • Order and stock necessary materials for the office
  • Huddles
  • Marketing events
  • Passed out flyers in the community
  • Patient out reach

OFFICE MANAGER

Doctor David J. Campisi Medical Corporation
San Pedro, CA
11.2007 - 06.2014
  • Supervised my fellow co-workers
  • Verifying insurance
  • Answering phones
  • Prior authorization
  • Receptionist
  • Customer service
  • Billing
  • Billing questions
  • Cleaning the office
  • Confirming appointments
  • Faxing
  • Filing
  • Filing disability reports
  • Order supplies
  • Scanning paperwork into the computer
  • Hands on experience with patients
  • Had to call other offices to schedule appointments
  • Input any information on file in the computer

HEAD CASHIER

HomeTown Buffet
Hawthorne, CA
02.2007 - 11.2007
  • Marketing events
  • Passed out flyers in the community
  • Customer service
  • Stocking
  • Server
  • Busser
  • Would return cash register to the manager at the end of the night
  • Returned the receipts to the manager

CASHIER

99 Cents Store
Carson, CA
03.2006 - 06.2006
  • Count money and give back change
  • Stocking
  • Customer service
  • Returned the receipts to the manager at the end of the night
  • Counted the money in the register at the beginning and end of the shift

CERAMIC TEACHER

Su-Ramics
Torrance, CA
02.1994 - 08.2001
  • Caster
  • Repair ceramic pieces
  • Lamp assembling
  • Sales
  • Teaching all ages
  • Teaching paint classes
  • Customer Service
  • Clock installation
  • Clay building
  • Ran the entire store
  • Open and closed the shop
  • Restock art supplies
  • Receive shipments
  • Passed out materials to guests
  • Cashier
  • Starting the kiln
  • Would insert and remove items from the kiln

Education

High School Diploma -

Harbor Occupational Center
San Pedro, CA

Skills

  • Cashier
  • Ordering material
  • Multitasker
  • Strong verbal communication
  • Powerful negotiator
  • Report writing
  • Hard worker
  • Healthcare systems navigation
  • Insurance billing
  • Medical terminology
  • Spanish fluency
  • Registration and admissions
  • Patient confidentiality and data security
  • System updating
  • Relationship building
  • Scheduling diagnostic procedures
  • Policy understanding
  • Patient education
  • Customer service
  • Records maintenance
  • Insurance company billing
  • Medical billing
  • Patient outreach
  • Record keeping
  • Appointment scheduling
  • Problem-solving
  • Attention to detail
  • Appointment reminders
  • Data entry proficiency
  • Verbal and written communication
  • Patient registration
  • HIPAA compliance
  • Customer follow-up
  • Health insurance knowledge
  • Patient feedback management
  • Multitasking and organization
  • Payment processing

Timeline

PATIENT LIAISON

HealthCare Partners
06.2014 - 12.2015

OFFICE MANAGER

Doctor David J. Campisi Medical Corporation
11.2007 - 06.2014

HEAD CASHIER

HomeTown Buffet
02.2007 - 11.2007

CASHIER

99 Cents Store
03.2006 - 06.2006

CERAMIC TEACHER

Su-Ramics
02.1994 - 08.2001

High School Diploma -

Harbor Occupational Center
Marisela Cervantes