Marisela Corona
Mission,Tx
Summary
Seeking employment in a professional environment where I can diversify and improve upon the skills gained throughout of my 16 years of customer service experience. Highly organized, proactive and punctual with team-oriented mentality.
Overview
15
15
years of professional experience
Work History
Tax Clerk
City of McAllen
McAllen , TX
05.2022 - 12.2023
- Resolved customer inquiries regarding property taxes.
- Processed payments from taxpayers and filed invoices accordingly.
- Enlisted qualified accounts on payment plans.
- Had two assigned separate cash draws at all times.
- Assigned to overlook all tax suits (code, uncode, file correspondence accordingly)
- Assigned to overlook and keep all accounts with payment plans organized for the entire department.
- Received and processed payments from other departments in the facility.
- Processed tax certificates.
- Customer service both via phone and in person.
- Balanced two cash drawers everyday before leaving.
- Printed daily reports both with Excel and Word.
- Processed payments over the phone.
Escrow Assistant
Valley Land Title
Mission , TX
08.2021 - 04.2022
- Conducted research on properties to determine ownership status prior to closing.
- Performed quality control checks on all documents associated with an escrow account.
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Provided customer service through phone calls or emails promptly and professionally.
- Monitored progress of each transaction from beginning to end ensuring timely completion.
- Verified funds received were sufficient to cover closing costs prior to closing date.
- Collaborated with team members to ensure all aspects of an escrow are completed accurately.
- Ordered demands, HOA statements, evidence of insurance and other required documents.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Reviewed files, records and other documents to obtain information or respond to requests.
Internet and Phone Repair Rep
Charter Communications
McAllen, TX
08.2017 - 05.2020
- Bilingual Internet/ Home phone repair agent.
- Handled both inbound and outbound calls for technical support on home phone and internet repair in both English and Spanish.
- Assisted customer on how to fix or troubleshoot equipment.
- Followed policies and procedures on handling customer proprietary information, took payments and explained bills.
- Educated customer on self help alternatives.
- Assisted to train new employees.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Set up and activated customer accounts.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Worked under strict deadlines and responded to service requests tech escalations.
Order Entry
MJM International
Edinburg, TX
11.2016 - 08.2017
- Private pay.
- Office clerk duties / faxed, print, answered phone calls took messages.
- Processed all paperwork for orders being played through private pay sent out copies of orders , faxed , mailed or emailed copies of bills or pending or past due payments.
- Greeted all walk in customers requesting information as far as pricing and possible business, processed their orders took walk in payments and pick up assistance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Processed all sales transactions promptly to prevent long customer wait times.
- Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
Order Entry, Hr Assistant
Lefleur Transportation
Edinburg, TX
10.2013 - 09.2015
- Handled all paperwork and payments for private pay customers.
- Assisted in basic office assistance to HR Manager / faxes/prints/errands/ordering supplies for offices-fixing time sheets or paycheck errors.
- Assisted with all county paychecks / meetings/ hiring events.
- Handled sensitive and confidential employee information with complete discretion.
- Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
- Processed employee status changes, keeping human resources systems and employee records up to date.
- Planned recruitment events for interested applicants and organized onboarding activities for newly hired employees.
Receptionist
Law Office of Ciro Ochoa
05.2011 - 10.2013
- Maintained files, answered phones, received messages, and performed other office admin duties & tasks.
- Assisted in mail, faxing, and delivering law firm documents and correspondence with clients and court officials
- Organized attourneys calendar appointments with clients and court hearings
- Took cash payments and tracked invoices
- Cordinated with title company ordering title searches for all real estate files
- Opened all files for law firm for real estate, probates and LLCs
- Welcomed all walk ins to front desk and engaged in friendly conversations while conducting check-in process.
Customer Service Representative
Convergys
01.2009 - 01.2011
- Created accounts/ collected payments troubleshooting while working under pressure to meet all current call center stats.
- Assigned technicians if necessary, assigned credits, tried to accommodate customer to best resolution as possible.
- Worked directly under assigned supervisor.
- Worked well solo with stats needed and worked well with others in a team.
Education
HS Diploma -
McAllen High School
2009
Cosmetology
Southern Texas Careers Academy
2018
Skills
- Work ethic
- Critical thinking
- Conflict resolution
- Training & Development
- Phone etiquette
- Microsoft word
- Excel
- Over 16 yrs of customer service experience (both over phone and in person)
- Easy to train / quick to pick up new systems
- Cash handling experience
- Over 65 wpm
- Inbound and Outbound Calling
- Administrative Support
- Clerical Support
- Data Entry
- Tech-Savvy
- Multitasking and prioritization
- Time and labor control
References
Santiago Quintanilla
Previous Manager at Spectrum
956-533-7292
Ana Delgado
previous co worker at Lefleur Transportation & MJM International
956-739-1416
Mary Mata
previous supervisor when working for Ciro Ochoa Jr. and previous coworker at Valley Land Title
956-789-2464
Timeline
Tax Clerk
City of McAllen
05.2022 - 12.2023
Escrow Assistant
Valley Land Title
08.2021 - 04.2022
Internet and Phone Repair Rep
Charter Communications
08.2017 - 05.2020
Order Entry
MJM International
11.2016 - 08.2017
Order Entry, Hr Assistant
Lefleur Transportation
10.2013 - 09.2015
Receptionist
Law Office of Ciro Ochoa
05.2011 - 10.2013
Customer Service Representative
Convergys
01.2009 - 01.2011
HS Diploma -
McAllen High School
Cosmetology
Southern Texas Careers Academy
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