Marisela Flores Alonso
South Bend ,IN
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
16
16
years of professional experience
Work History
Registrar
St Joseph Hospital
Mishawaka, IN
06.2021 - Current
- Check in patients to ER and ensure the patient is properly identified and has on armband prior to leaving registration area.
- Maintaining a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. This includes all government notices and other payer notices.
- Validates/obtains all required demographic, clinical, financial and insurance information in the registration computer system to complete entire registration process. Activities may occur in multiple locations, including patient access points of service, ancillary departments, patient nursing units, the Emergency Department as well as via telephone.
- Pushed computer cart to register patients at bedside and obtain account information.
- Ensures insurance card copies, consent forms and other required paperwork is documented in the patient's electronic medical record.
- Informs patient/guarantor of their liabilities and collects appropriate patient liabilities including co-payments, co-insurances, deductibles, and deposits prior to or at the point of registration. In collection of funds, documents payments in the patient accounting system and provides patient with a payment receipt.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming, and directing them to appropriate personnel.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Processed payments and updated accounts to reflect balance changes.
- Arrived and checked in patients who arrived via ambulance to the ER, completing their registration process.
- Registered and admitted patients to Labor and Delivery.
- Identified all out of network insurance companies and communicated with patients and clinical staff.
- Verifying that each insurance is active through our system, portals, or calling insurance.
- Initiated screening questions to assist self-pay patients in order to provide financial assistance.
- Fixed registration errors from a designated queue during downtime.
- Added notes to charts explaining unverified patient information and consent signature issues
Receptionist
St Joseph River Park Family Medicine
South Bend, IN
07.2023 - 12.2023
- Greets patients and other visitors arriving for appointments, and notifies the appropriate associate(s), or directs the patient/visitor to appropriate service or facility. Must be able to communicate via telephone and in person in a professional, courteous, friendly, and non-intimidating manner.
- Obtains, verifies, and enters patient information into Medical Practice Software and/or Electronic Medical Record. Insures the accuracy of all entries.
- Performs telephone reception duties, answers routine questions, takes messages and refers calls to the appropriate associate(s) per individual ambulatory care setting policies and procedures.
- Schedules, reschedules and cancels patient office visits as determined by physician preference and specific ambulatory care setting procedures. May include scheduling of referral tests and procedures ordered by the physician.
- Performs basic filing, scanning and photocopying duties.
- Depending on the ambulatory care office, may be required to verify and enter charges, collect and post payments, balance daily charges, prepare daily deposit, and close down the computer.
- Manages flow of paperwork through the registration process. Assures that patients are kept informed of appointment time delays.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed various clerical tasks, including filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments.
- Identified all out-of-network insurance providers and effectively communicated this information to patients and clinical staff.
- Verified insurance validity by accessing system, portals, and making calls.
- Fixed registration errors from a designated queue during downtime.
Registrar
St Joseph MRI
Mishawaka, IN
07.2022 - 07.2023
- Checking in and checking out all scheduled patients.
- Completes entire registration process and maintains departmental objective for accuracy by validating/obtaining all required demographic, clinical, financial and insurance information in the registration computer system. Activities may occur in multiple locations, including patient access points of service, ancillary departments, patient nursing units, the Emergency Department as well as via telephone
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Prepared welcome packages for new patients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Processed customer payments using cash registers or point-of-sale terminals, according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Confirmed appointments.
- Contributed to the translation process for Spanish-speaking patients.
- Implemented screening questions to identify metal implants in patients prior to MRI procedures.
- Facilitated completion of paperwork for MRI procedures for older patients.
- Fixed registration errors from a designated queue during downtime.
Environmental Services Housekeeper
St Joseph Hospital
Mishawaka, IN
01.2019 - 06.2021
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
- Emptied trash receptacles and disposed of waste materials properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Vacuumed carpets and upholstered furniture.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Adhered to departmental policies regarding safety protocols while performing job duties.
- Responded promptly to requests for housekeeping services from staff or visitors.
- Emptied trash cans and replaced liners as needed.
- Dusted furniture, pictures, window sills and other surfaces.
- Maintained cleaning equipment in a clean and orderly fashion.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Responded promptly to customer inquiries regarding services provided by the department.
- Swept, mopped, scrubbed and waxed floors.
- Attended required training sessions related to housekeeping tasks.
- Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Kept business entrances clean, tidy and professional in appearance.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Secures carts, equipment and chemicals to prevent inappropriate assess/use.
- Maintains a high level of customer service by promptly welcoming everyone in a friendly manner, smiles warmly and introduces him/herself. Listens carefully to what others have to say, avoiding interrupting others. Treats others as if he/she is the most important person in the facility. Practices service recovery by apologizing for problems and inconveniences, corrects the problem, takes action once issue is identified and meets the customer’s immediate needs or gladly takes him/her to someone who will.
- Performed main registration duties, including patient check-in and admission as well as transcribing doctors' orders.
- Ensured accurate patient scanning by attentively monitoring weight requirements.
- Having patients sign waivers or consents for sedation.
Sales/Customer Service Representative
State Farm
South Bend, IN
06.2018 - 12.2018
- Conducted market research to identify potential customers and target markets.
- Assisted clients in selecting appropriate coverage options for their needs.
- Built relationships with existing clients by providing exceptional service.
- Performed administrative tasks such as updating databases, filing paperwork.
- Identified opportunities for upselling additional products or services based on customer needs.
- Advised clients on coverage amounts needed based on individual circumstances.
- Responded promptly to customer inquiries regarding product availability or pricing.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
- Leveraged social media and networking events to generate new leads and expand client base.
- Assited Spanish speaking customers with different needs and questions.
Housekeeper/Lead
The Maids
Mishawaka, IN
05.2015 - 06.2016
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Washed windows inside and outside as needed.
- Transported trash bags to designated outdoor receptacles for disposal.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Removed lint from carpets using a vacuum cleaner attachment.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Emptied wastebaskets and replaced liners.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Polished metal fixtures in kitchen and bathroom areas.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Exercised extreme caution when cleaning historic homes with original wood and sensitive surface materials.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Driving with the designated team to houses or office using the company's vehicle.
- Ensured regular refilling of company vehicles with gas.
- Report any issues the vehicle was having to the manager.
- Making sure all supplies, equipment, and cleaning products were loaded into the car to ensure excellent cleaning service.
- Submitted daily end-of-day reports with completed cleaning of residential and commercial properties.
Cashier/waitress/stocker
El Paraiso Super market
South Bend , IN
01.2009 - 01.2014
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Greeted customers promptly and responded to questions.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Scan and register new products.
- Putting prices to new/current products.
- Sent money to various countries through MoneyGram and Intercambio Express.
- Performed inventory counts of merchandise on a regular basis.
- Ensured all products were correctly priced and tagged before stocking shelves.
- Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
- Checked expiration dates on perishable items to ensure freshness.
- Assisted customers in locating products on the shelf or in the backroom.
- Received shipments of merchandise and stocked shelves according to store requirements.
- Attached price labels to products and updated sales floor signs.
- Arranged product on shelves following merchandising guidelines.
- Added incoming items to inventory using company software.
- Replenished items to maintain stock availability.
- Updated product labels to reflect accurate pricing.
- Greeted customers and provided menus.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Provided accurate change for cash transactions using a cash register system.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Organized take-out orders efficiently according to customer requests.
- Communicated daily specials to customers.
- Assisted in seating guests at tables or booths.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Bussed tables as needed during peak hours.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Education
GED -
Bendix Adult Education
South Bend, IN08-2008
Skills
- Bilingual (spanish)
- Written Communication
- Effective Communication
- Attention to Detail
- Organizational Skills
- Active Listening
- Multitasking
- Data Entry
- Scheduling
- Mail distribution
- Greeting and Seating Clients
- Adaptability and Flexibility
- Team Collaboration
- Adaptability
- Team Player
Timeline
Receptionist
St Joseph River Park Family Medicine
07.2023 - 12.2023
Registrar
St Joseph MRI
07.2022 - 07.2023
Registrar
St Joseph Hospital
06.2021 - Current
Environmental Services Housekeeper
St Joseph Hospital
01.2019 - 06.2021
Sales/Customer Service Representative
State Farm
06.2018 - 12.2018
Housekeeper/Lead
The Maids
05.2015 - 06.2016
Cashier/waitress/stocker
El Paraiso Super market
01.2009 - 01.2014
GED -
Bendix Adult Education