MARISELA GALVAN
Fresno,CA
Summary
Dedicated guest services professional skilled in cash handling, phone communication, and conflict resolution. Excels in high-volume customer interactions while delivering solutions and support. Offers strong organizational and communication skills and is ready to enhance a Receptionist role.
Overview
9
9
years of professional experience
Work History
Floor Staff
Maya Cinemas
Fresno, CA
07.2024 - 09.2026
- Greeted guests warmly and delivered attentive service, enhancing overall guest experience.
- Operated concession cashier station, accurately processed transactions, and supported guests with purchases to streamline service.
- Maintained a clean, welcoming environment while effectively managing multiple responsibilities to ensure guest satisfaction.
- Used multitasking and prioritization skills to support guests efficiently during busy periods.
- Handled customer concerns using conflict-resolution and de-escalation techniques to help create positive guest experiences.
- Answered incoming phone lines and responded to guest questions and requests in a courteous manner.
Dasher
DoorDash
Fresno, CA
09.2019 - Current
- Managed high volume of orders, consistently meeting deadlines while delivering strong customer service.
- Communicated with customers promptly and professionally to answer questions and address concerns.
- Resolved customer issues using active listening and problem-solving skills, effectively determining escalation needs.
- Built customer trust through friendly, courteous, and dependable service.
- Verified customer orders before deliveries, reducing errors and minimizing customer complaints.
Direct Service Professional
Family Options LLC
Fresno, CA
05.2017 - 08.2019
- Fostered positive relationships through active listening and compassionate communication to enhance client trust.
- Established a safe, supportive environment by addressing concerns calmly and adapting to clients' changing needs.
- Delivered dependable, respectful support to clients with daily living needs, ensuring professionalism and confidentiality.
- Maintained organized and clean personal areas and prepared meals according to client needs.
Budtender
Fly Fresh Deliveries
Fresno, CA
11.2017 - 11.2019
- Delivered customer assistance by expertly answering questions and recommending tailored products to enhance shopping experience.
- Showcased products effectively and supported promotional events to drive customer engagement.
- Processed customer payments accurately and maintained an organized, clean retail environment.
- Correctly weighed, packaged, and labeled products while following established procedures.
Education
Medical Assistant Certificate -
Galan College for Medical and Dental Assistants
Fresno, CAHigh School Diploma -
Clovis West High School
Fresno, CASkills
- Customer Service
- Guest services
- Cash handling
- Phone Communication
- Conflict Resolution
- De-escalation
- Problem Solving
- Multitasking
- Time Management
- Organizational skills
- Teamwork
- Customer focus
- Verbal communication
- Interpersonal skills
- Telephone etiquette
Timeline
Floor Staff
Maya Cinemas
07.2024 - 09.2026
Dasher
DoorDash
09.2019 - Current
Budtender
Fly Fresh Deliveries
11.2017 - 11.2019
Direct Service Professional
Family Options LLC
05.2017 - 08.2019
Medical Assistant Certificate -
Galan College for Medical and Dental Assistants
High School Diploma -
Clovis West High School