Marisela Gonsales
Zionsville,IN
Summary
Natural leader that inspires others to work at their highest level and helps customers in a professional manner. Prioritizes, delegates, and motivates others to achieve individualized goals. Able to relate with all kinds of people as well as work creatively and effectively with staff/managers. Goal oriented, creative and resourceful. Detail-oriented professional, reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
4
4
years of professional experience
Work History
Document Management Specialist
Infinia Search
Fishers , IN
07.2024 - Current
- Kept electronic content legal, secure and accessible for relevant internal and external parties.
- Organized, maintained and safeguarded files and databases.
- Identified errors and suggested appropriate edits.
- Initiated process improvements to company's current procedures after careful study, increasing overall productivity.
- Scanned hardcopy documents using high speed scanner and imaging software applications.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Monitored activities to assess compliance with records policies and document management regulations.
- Completed documents and work requests according to company standards.
- Maintained a safe work environment by following security protocols when handling sensitive materials.
- Maintained records of all documents scanned and indexed into the system.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Prepared documents for scanning and indexing into the document management system.
- Analyzed existing workflow processes related to document preparation and indexing.
- Organized physical files according to established filing protocols.
- Worked closely with stakeholders to maintain and resolve document and drawing issues.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Office Administration Assistant
Standard Change Makers
11.2022 - 05.2024
- Received calls/emails from new and existing customers
- Took ownership of and helped solve customer issues
- Collected prompt and accurate customer service feedback
- Adapted to the situational needs of clients
- Collaborated with co-workers on various tasks
- Drove customer feedback to deliver information to management for corrective action.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered questions from customers regarding products and services offered by the company.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Updating customer information in the database system.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Creating presentations, reports, spreadsheets, forms and other documents in Microsoft Office Suite.
- Preparing invoices for payment processing using accounting software programs.
- Worked with cross-functional teams to achieve goals.
Office Administration Assistant
JTF Cleaning Service
09.2020 - 12.2021
- Identified areas for improvement in policies, procedures, and business processes
- I also delivered strategic recommendations for improvements
- Facilitated the development of an office operations manual, as well as trained new administrative personnel for employment
- Copied, faxed, and received business calls
- Supervised meetings with subcontractors
Education
High School Diploma -
The Excel Center
Indianapolis, IN01.2022
Certified Business Professional -
The Excel Center
01.2022
Skills
- Computer Skills
- Organization Skills
- Customer Service
- Documentation
- Filing & Faxing
- Negotiation Abilities
- Communication Skills
- Bilingual
- Outbounding calls
- Inbounding calls
- Records management
Timeline
Document Management Specialist
Infinia Search
07.2024 - Current
Office Administration Assistant
Standard Change Makers
11.2022 - 05.2024
Office Administration Assistant
JTF Cleaning Service
09.2020 - 12.2021
High School Diploma -
The Excel Center
Certified Business Professional -
The Excel Center
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