Marisela Gonzales
Fort Worth,TX
Summary
Dynamic professional with extensive experience in healthcare and finance, notably as an Appointment Coordinator at Warren Dentistry. Proven ability to optimize scheduling and enhance patient communication while ensuring HIPAA compliance. Skilled in administrative support and personal financial advising, consistently improving operational efficiency and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Appointment/Treatment Coordinator
Warren Dentistry
10.2023 - Current
- Assisted in managing patient schedules and appointments to optimize office operations.
- Updated and maintained patient records using electronic health record systems for accuracy.
- Supported treatment planning by gathering patient information and medical history efficiently.
- Coordinated communication between patients and healthcare providers to ensure clarity of treatment plans.
Tax Preparer
United Tax Services
01.2021 - 03.2024
- Prepared individual and business tax returns accurately within deadlines.
- Reviewed client financial documents to ensure compliance with tax regulations.
- Assisted clients in identifying deductions and credits to maximize refunds.
- Utilized tax preparation software to streamline filing processes and minimize errors.
Assistant Manager
Schlotzsky's Deli
03.2020 - 01.2021
- Coordinated daily operations to ensure efficiency and adherence to company standards.
- Developed training materials for new staff, enhancing onboarding processes and team performance.
- Analyzed operational workflows, identifying areas for improvement and implementing strategic changes.
- Facilitated communication between departments to streamline project execution and resolve conflicts.
Medical Receptionist
Haven Health Care Center
01.2015 - 02.2020
- Managed patient scheduling, ensuring timely appointments and minimizing wait times.
- Processed patient registrations and insurance verifications, maintaining accurate records.
- Coordinated communication between medical staff and patients, enhancing service delivery.
- Trained new reception staff on office protocols and electronic health record systems.
Education
Palo Duro High
Amarillo TxSkills
- Organized scheduling coordination
- HIPAA regulations knowledge
- Administrative support
- Personal financial advising
Accomplishments
- Developed improved tracking and assessment system to increase patient care standards.
- Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
- Increased quality of care by developing new tracking and assessment methods.
Certification
- Certified-CPR
- Certified-HIPPA
- Certified-TABC
- Certified-Food Safety/Food Handler
Languages
Spanish
Limited Working
Timeline
Appointment/Treatment Coordinator
Warren Dentistry
10.2023 - Current
Tax Preparer
United Tax Services
01.2021 - 03.2024
Assistant Manager
Schlotzsky's Deli
03.2020 - 01.2021
Medical Receptionist
Haven Health Care Center
01.2015 - 02.2020
Palo Duro High
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