Marisela Granados
San Antonio,TX
Summary
Polite and professional Call Center Representative successful in applying strong communication and problem resolution skills to each customer issue. Skillful in building long-lasting, loyal customer relationships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
WellMed
01.2023 - Current
- Managed approximately 30 incoming calls per day from customers
- Make outbound calls to schedule patients for home care visits
- Verify active insurance eligibility for services
- Create referrals for services that are being requested by doctors or insurance companies.
Patient Coordinator
San Antonio Eye Center
05.2021 - 01.2023
- Educated patients and caregivers on discharge instructions to sustain patient health and drive recovery objectives post-discharge
- Answered and directed incoming calls using a multi-line telephone system
- Entered insurance, demographics and health history into the patient database
- Checked patients in and out for appointments and collected co-payments
- Processed patient payments and scanned identification and insurance cards
- Took messages from patients and promptly relayed to appropriate
Manager/Stylist
Sport Clips
05.2017 - 05.2021
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions
- Set goals, prioritized tasks and held staff accountable for daily duties
- Recruited and fully staffed salon with talented, motivated stylists, coordinating facility schedules to maximize usage and efficiency
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies
- Placed inventory orders, monitored shelf stock and tracked expenses
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
Education
High School Diploma -
Fox Technical High School
San Antonio, TX06.2008
Skills
- Healthcare operations
- Patient relations
- Insurance practices
- Medical billing
- Bookkeeping support
- Multi-line telephone skills
- Office equipment operations
- Bilingual in Spanish
Timeline
Patient Service Representative
WellMed
01.2023 - Current
Patient Coordinator
San Antonio Eye Center
05.2021 - 01.2023
Manager/Stylist
Sport Clips
05.2017 - 05.2021
High School Diploma -
Fox Technical High School