Marisela Ramos
Pflugerville,TX
Summary
Detail-oriented Janitorial Lead with over 15 years of experience in supervising cleaning operations and training staff. Proven ability in workflow management and inventory control, dedicated to maintaining high cleanliness standards.
Overview
18
18
years of professional experience
Work History
Janitorial Lead
B & B Cleaning Services
Round Rock, Texas
10.2007 - 11.2025
- Supervised daily cleaning operations for diverse facilities, ensuring high cleanliness standards.
- Trained and mentored junior staff on effective cleaning techniques and safety protocols.
- Developed cleaning schedules to optimize workflow and meet facility needs.
- Managed inventory of cleaning supplies, ensuring availability for all shifts.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
- Managed the disposal of trash from buildings according to established guidelines and local laws.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Swept and damp-mopped private stairways and hallways.
Expeditor
Flooring Services S.W
Pflugerville, Texas
03.2022 - 04.2025
- Managed workflow and resources for installation crews.
- Input data into RFMS.
- Respond to emails, and phone inquiries consistently during business hours.
- Assisted in scheduling and prioritizing workflow for efficient operations.
- Maintained organized documentation for orders and delivery schedules.
- Verified purchase orders, invoices and packing slips for correctness.
Dispatcher
Excellence Towing
Round Rock, Texas
02.2019 - 03.2022
- Utilized dispatch software to track vehicle locations and assignments.
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated towing operations and dispatched vehicles to service requests.
- Communicated with drivers to ensure timely vehicle retrieval and delivery.
- Maintained accurate records of all towing activities and customer interactions.
Distpatcher
Armada Towing
Austin, Texas
07.2013 - 11.2014
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Recorded results of service calls to create report summaries for senior management.
Education
High School Diploma -
Reagan High School
Austin, TX05-2008
Skills
- Cleaning protocols
- Inventory management
- Training techniques
- Facility maintenance
- Safety compliance
- Workflow optimization
Languages
Spanish
Professional
Timeline
Expeditor
Flooring Services S.W
03.2022 - 04.2025
Dispatcher
Excellence Towing
02.2019 - 03.2022
Distpatcher
Armada Towing
07.2013 - 11.2014
Janitorial Lead
B & B Cleaning Services
10.2007 - 11.2025
High School Diploma -
Reagan High School