Marisela Herrera
Indianapolis,IN
Summary
Over the past 1 year I have worked in retail and sales Where I have developed an incredible customer service . I am a fluent bilingual speaker , Spanish and English . I have always enjoy helping customers find their needs and most important to make them have the best experience possible. Learn how to connect with customer has always helped me increase my sales and have a satisfied customer . I love learning, I am really enthusiastic and passionate. Always give the best of me in everything I do . I would definitely enjoy to be part of this team and be able to share my experience, and contribute in every way possible, I’ll definitely bring a good positive energy .
My other job before retail I was an Administrative assistant where I’ve developed professional services with different companies offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths, administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Alo Yoga
02.2024 - Current
- Working with customers but also creating a connection with them to find what’s best for them according to what they are looking for . Making sales with a purpose .
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Administrative Assistant
South West Key Program
09.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized weekly staff meetings and logged minutes for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Sales Associate
Lululemon Athletica
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Logistics Assistant
Odyssey International Dba Odyssey Global
03.2017 - 09.2021
- Reviewed order data to verify transactions and shipping dates.
- Oversaw daily inventory counts to maintain data accuracy.
- Generated, distributed and filed copies of all billing paperwork.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Documented received materials into Type system.
- Prepared Timeframe reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Worked with vendors to schedule more than Number daily pickups and Number weekly deliveries.
- Coordinated dispatching of Number drivers to accomplish daily delivery requirements.
- Researched industry to analyze competitors, understand market conditions and identify trends, opportunities and threats.
- Monitored and reported on transportation costs and properly filed shipping documents.
Notary Public Assistant
Rtz Enterprises
01.2016 - 02.2017
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Answered telephone and coordinated meetings and conferences.
- Handled filing systems for both short and traditional real estate transactions.
- Handled complex scheduling for appointments, court appearances and depositions for busy litigation firm.
- Maintained litigation docket and calendars for Number attorneys, noting deadlines for responsive pleadings, motions and other important deadlines.
- Supported administration and research processes for civil litigation cases.
- Created interrogatory documents and requests for admissions, document productions, examinations and inspections.
- Created intake sheets for English and Spanish clients and conducted interviews in both languages.
Education
Associate Of Arts And Sciences -
El Paso Community College
El Paso, TX08.2019
Physical Therapy Certificate - Therapy And Rehabilitation
El Paso Community College
El Paso, TX06.2016
Skills
- Documentation
- Negotiation
- Business Planning
- Schedule Management
- Performance Improvement
- Calendar Management
- OSHA Compliance
- Office Management
- Administrative Support
- Correspondence Writing
- Phone Call Answering
- Microsoft Office
- Records Management Systems
- Customer Service
- Report Analysis
- Appointment Organization
- Paperwork and Documentation
- Office Administration
- Social Media Updating
- Administrative Procedures
- Set Appointments
- Multitasking and Time Management
- Text Messaging
- Bilingual in Spanish and English
- Website Updating
- Collecting Information
- Organize Files
Certification
Physical therapy tech certification
Issa personal trainer certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Alo Yoga
02.2024 - Current
Sales Associate
Lululemon Athletica
11.2023 - 02.2024
Administrative Assistant
South West Key Program
09.2021 - Current
Logistics Assistant
Odyssey International Dba Odyssey Global
03.2017 - 09.2021
Notary Public Assistant
Rtz Enterprises
01.2016 - 02.2017
Associate Of Arts And Sciences -
El Paso Community College
Physical Therapy Certificate - Therapy And Rehabilitation
El Paso Community College