Marisela ITURBIDE

Coach

Walmart

Omaha, NE

01.2020 - 02.2024

Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Coached, mentored and trained team members in order to improve their job performance.
Assigned tasks to associates to fit skill levels and maximize team performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Provided leadership during times of organizational change or crisis situations.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained employees on additional job positions to maintain coverage of roles.
Recruited and hired qualified candidates to fill open positions.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Ensured compliance with all applicable laws, regulations, industry standards.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Entered time and attendance logs in preparation for payroll.
Maintained adequate staffing to meet objectives within budget.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created and managed budgets for travel, training and teambuilding activities.
Analyzed business performance data and forecasted business results for upper management.