Marisela Laines
Houston,TX
Summary
Proven track record in enhancing customer loyalty and streamlining operations, demonstrated at LA Fitness International. Expert in customer service and problem-solving, adept at managing high-stress situations and improving team efficiency. Excelled in critical thinking and computer proficiency, significantly contributing to a positive work environment and optimal staffing levels. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Fitness Coach
Self Employed Services
04.2024 - Current
- Educated clients on proper exercise technique, reducing risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
Customer Service Representative
LA Fitness International
08.2017 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Schedule Coordinator
C&M Solutions
03.2021 - 06.2022
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Monitored employee attendance and punctuality, addressing issues promptly to maintain optimal staffing levels.
Education
GED -
Texas Education Agency
Houston, TX08.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Call center experience
- Problem Resolution
- Customer Relations
- Functional Training
- Strength training
- High-Intensity Interval Training
Languages
Spanish
Professional Working
Timeline
Fitness Coach
Self Employed Services
04.2024 - Current
Schedule Coordinator
C&M Solutions
03.2021 - 06.2022
Customer Service Representative
LA Fitness International
08.2017 - 11.2023
GED -
Texas Education Agency
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