Maricela Jimenez
Delhi,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Money Mart Financial Services and ACE Cash Express. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Proficient in data entry and bilingual communication, adept at critical thinking and time management. Demonstrated ability to train and lead teams, significantly improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Money Mart Financial Services and ACE Cash Express
07.2017 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Answer and direct 40+ calls daily managing customer accounts, responding to service inquiries and closing accounts.
- Trained new employees in using service software, basic daily duties, and to conduct calls.
Shift Leader
Mcdonalds, PDI FOODS
08.2014 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Monitor customer and kitchen areas and relocate staff duties to maximize coverage efficiency.
Sales Associate
Macys
11.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Effectively communicate with customers, peers and management.
Assistant Teacher
El Capitan K-12 Public School
02.2014 - 08.2014
- Provide a healthy and positive environment for all children.
- Provide a variety of materials and resources for children to explore and manipulate in learning activities and imaginative play.
- Respond to children's needs.
Education
High School Diploma -
Delhi High School
Delhi, CA06-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Bilingual in speaking and writing
- Organization
- Time management
Timeline
Customer Service Representative
Money Mart Financial Services and ACE Cash Express
07.2017 - 06.2023
Sales Associate
Macys
11.2015 - 01.2016
Shift Leader
Mcdonalds, PDI FOODS
08.2014 - 06.2018
Assistant Teacher
El Capitan K-12 Public School
02.2014 - 08.2014
High School Diploma -
Delhi High School
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