Marisela Martinez
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Store Manager
Gtm Stores
Santee, CA
02.2021 - 12.2023
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Payroll
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Wholesaler
Area 51 Fireworks
Pahrump, NV
04.2010 - 05.2015
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Provided excellent customer service by helping customers locate items they were looking for.
- Processed credit card transactions accurately and efficiently.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
High School Diploma -
Pahrump Valley High School
Pahrump, NV05-2013
Skills
- Adaptability
- Critical Thinking
- Customer Service
- Time Management
- Teamwork
- Leadership
- Accurate Cash Handling
Languages
Spanish
Professional
Timeline
Store Manager
Gtm Stores
02.2021 - 12.2023
Wholesaler
Area 51 Fireworks
04.2010 - 05.2015
High School Diploma -
Pahrump Valley High School
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