Proven leader in retail management, notably with CVS Pharmacy, where I spearheaded initiatives that enhanced operational efficiency and customer satisfaction. Skilled in inventory control and staff development, strategies boosted store performance by 30%. Expert in fostering team growth and driving results through effective schedule management and negotiation. Motivated Shift Supervisor experienced in 15+ environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 15+ years of experience to improve operations. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Hi, I’m
Marisela Medrano
Compton,CA
Summary
Overview
20
years of professional experience
Work History
CVS PharmacyHollywood, CA
Shift Supervisor
12.2021 - 04.2024
Job overview
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Coordinated project workflows for departments.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Supervised ongoing daily production phases.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw loading and unloading of packages in warehouse.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed staff hiring, training and supervision.
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
Family DollarLos Angeles, CA
Assistant Manager
06.2016 - 03.2022
Job overview
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Dollar Tree
Cashier Team Lead
03.2015 - 02.2016
Job overview
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
The 99 Cent StoreCompton, CA
Cashier Team Lead
10.2014 - 11.2015
Job overview
- Increased customer loyalty and retention.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers by answering questions and fulfilling requests.
- Monitored areas for security issues and safety hazards.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Communicated with customers and team members to solve problems.
- Trained team members on cash register operation and cash handling.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Chiropractic OfficeCarson, CA
Chiropractic Office Assistant
06.2009 - 06.2009
Job overview
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated patient intake processes, ensuring accurate completion of necessary documentation.
- Assisted with insurance verification and claims processing, streamlining reimbursement procedures.
- Maintained inventory of office supplies and chiropractic equipment for optimal operational flow.
- Developed training materials for new staff to improve onboarding processes and team performance.
- Led patient education initiatives on wellness programs and treatment plans, improving engagement levels.
- Implemented electronic health record system improvements to enhance data accuracy and accessibility.
- Oversaw front desk operations, mentoring junior staff to ensure exceptional patient service delivery.
- Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Promoted a healthy work culture by serving as the liaison between administrative staff, chiropractors, and patients to resolve any concerns or issues that arose.
- Assisted in staff training by sharing knowledge of office procedures, practice management software usage, and insurance claim processing with new hires.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Supported chiropractic staff by managing inventory of medical supplies and ensuring timely re-ordering when needed.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
Kirby Vacuum Service And SuppliesBakersfield, CA
Sales Associate
06.2004 - 09.2005
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Everest College - GardenaGardena, CA
from Medical Billing Insurance Coding
07.2009
University Overview
Gardena Senior High SchoolGardena, CA
High School Diploma
07.1998
University Overview
Skills
Schedule Management
Customer-Oriented
Inventory Control
Cash handling expertise
Safety awareness
Schedule oversight
Negotiation
Operations Management
Employee Training
Staff Development
Workplace Safety
Financial Management
Scheduling Coordination
Staff Motivation
Inventory Management
Staff Scheduling
Training and mentoring
Consulting
Policy Enforcement
Production Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
sign language
Limited Working
Timeline
Shift Supervisor
CVS Pharmacy
12.2021 - 04.2024
Assistant Manager
Family Dollar
06.2016 - 03.2022
Cashier Team Lead
Dollar Tree
03.2015 - 02.2016
Cashier Team Lead
The 99 Cent Store
10.2014 - 11.2015
Chiropractic Office Assistant
Chiropractic Office
06.2009 - 06.2009
Sales Associate
Kirby Vacuum Service And Supplies
06.2004 - 09.2005
Everest College - Gardena
from Medical Billing Insurance Coding
Gardena Senior High School
High School Diploma