Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
References
Timeline
Generic

Marisela Navarro

Fort Worth

Summary

Results-driven Director of Operations with a proven track record in process improvement, team collaboration, and strategic planning. Expertise in enhancing operational efficiency and fostering leadership development.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Operations Fees & Fines

Linebarger Goggan Blair & Sampson, LLP
Fort Worth
02.2014 - Current
  • Oversaw daily operations to ensure efficient workflow and service delivery.
  • Implemented process improvements to enhance operational efficiency and effectiveness.
  • Managed communication between departments to support collaborative efforts.
  • Developed training materials for new employees on company policies and procedures.
  • Conducted regular meetings to discuss operational challenges and solutions.
  • Assisted in compliance audits to ensure adherence to legal regulations.
  • Analyzed operational data to identify areas for improvement and growth opportunities.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Directed the operations and logistics of a multi-million dollar business.
  • Organized and oversaw work schedules of departmental managers.
  • Maintained budgeting documents for accurate tracking of expenses.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Analyzed data trends and identified potential risks or opportunities associated with operations.

Interim Director of Court Services

City of Missouri City
Missouri City
10.2013 - 02.2014
  • Directed all non-judicial operations of Municipal Court, ensuring efficient functionality.
  • Collaborated with judges to create impactful policies aimed at improving court effectiveness.
    Served as liaison for long-term planning with City Council, City Manager, and related departments.
  • Generated monthly and quarterly reports for operational insights and compliance.
  • Managed budget oversight to ensure alignment with City objectives and fiscal responsibility.
  • Reviewed legislative updates affecting court operations, adapting policies accordingly.
  • Executed various court procedures, including warrant preparation and processing of financial transactions.
  • Led staff training initiatives to enhance professional growth opportunities.
  • Coordinated interdepartmental projects to streamline service delivery across departments.
  • Facilitated training sessions for staff on policy updates and best practices.
  • Oversaw staff performance evaluations to ensure alignment with organizational goals.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.

Chief Deputy Court Clerk

City of Missouri City
Missouri City
08.2003 - 10.2013
  • Processed court documents and maintained accurate case files for legal proceedings.
  • Assisted judges by managing schedules and coordinating courtroom activities.
  • Prepared legal notices and ensured timely distribution to relevant parties.
  • Responded to public inquiries regarding court procedures and case statuses.
  • Organized evidence exhibits and maintained order during court sessions.
  • Managed payment processing and financial records for court fees and fines.
  • Supervised six deputy court clerks, delegating tasks and overseeing daily operations.
  • Aided Court Director in preparing yearly budget and processing purchase requisitions.
  • Attended continuing education seminars on new laws or changes in existing regulations affecting the courts.
  • Ensured security protocols were followed in handling sensitive materials or confidential information.
  • Entered data into computerized case management system to maintain accurate records.

Deputy Court Cler

City of Missouri City
Missouri City
08.2001 - 10.2003
  • Delivered outstanding customer service as main point of contact for public and court interactions.
  • Trained new hires, promoting knowledge sharing and operational efficiency.
  • Handled processing of appeals, ensuring accurate submission to higher courts.
  • Maintained court records and files in an organized and efficient manner.
  • Ensured security protocols were followed in handling sensitive materials or confidential information.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.

Education

BBA - Business

Tarleton State University
Stephenville, TX
05-2022

Skills

  • Operations management
  • Process improvement
  • Leadership development
  • Teamwork and collaboration
  • Management team building
  • Strategize business plans
  • Organizational structuring
  • Time management
  • Goal setting
  • Budget management
  • Compliance oversight
  • Data analysis
  • Customer relationship management

Accomplishments

  • TCCA Distinguished Service Award, 2003
  • Linebarger Goggan Blair & Sampson, LLP Oustanding Achievement Award, 2016

Certification

  • Certified Court Clerk II

Languages

Spanish
Native/ Bilingual

Affiliations

  • Government Finance Officers Association of Texas
  • Texas Court Clerks Association
  • Hispanic Women's Network of Texas
  • SteerFW
  • National Association of Professional Women

References

References available upon request.

Timeline

Director of Operations Fees & Fines

Linebarger Goggan Blair & Sampson, LLP
02.2014 - Current

Interim Director of Court Services

City of Missouri City
10.2013 - 02.2014

Chief Deputy Court Clerk

City of Missouri City
08.2003 - 10.2013

Deputy Court Cler

City of Missouri City
08.2001 - 10.2003

BBA - Business

Tarleton State University

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