Marisela Perez
Salem,MA
Summary
Dynamic professional with a proven track record at MGB Salem Hospital, excelling in bilingual communication and effective team leadership. Adept at delivering exceptional client service and resolving challenges with precision. Skilled in data preservation and document creation, driving client success through focused engagement and strategic program management.
Overview
27
27
years of professional experience
Work History
Financial Counselor
MGB Salem Hospital
Salem, MA
09.2022 - Current
- Delivered exceptional customer service in person and via phone.
- Prioritized tasks for efficient service goal accomplishment.
- Utilized strong communication methods to connect with clients.
- Exhibited adeptness in addressing challenges promptly with precision.
Intake Specialist
Training Resources of America
Revere, MA
11.2009 - 01.2019
- Facilitated instruction for CIES program members.
- Conduct case management to support academic goals.
- Facilitated workshops enhancing employment skills.
- Monitored individual achievements and maintained goal records.
- Presented focused training programs for workforce development.
- Coordinated initiatives supporting services in Department of Transitional Assistance.
Office Manager
Collins Connection
Winthrop, MA
01.2007 - 01.2019
- Generated meeting agendas and maintained and updated calendars utilizing MS Outlook
- Submitted maintenance requests
- Responsible for scheduling client meetings
- Organized case management service for client meetings
- Received confidential emails
Medical Secretary
East Boston Neighborhood Health Center
Boston, MA
06.2001 - 08.2005
- Coordinated patient appointments and medical records.
- Scheduled appointments and checked in patients
- Ensured the patient's eligibility for coverage.
- Maintained organization of records and mail.
- Secured referrals.
- Resolved client issues using effective communication strategies.
Legal Secretary
Sterling Rowe
Marblehead, MA
06.1998 - 06.2001
- Coordinated and managed office activities efficiently.
- Generated various documents.
- Prepared comprehensive legal documentation.
- Coordinated schedules and managed filing tasks efficiently.
- Recorded minutes during client discussions.
- Managed case files and maintained confidential client records accurately.
Education
AA - Liberal Arts
North Shore Community College
Danvers, MA05-2017
Skills
- Bilingual Communication Skills
- Conversational Spanish Skills
- Data Preservation
- Document Creation
- Effective Verbal Communication
- Professional Communication Skills
- Effective Team Leadership
- Focused Engagement
Affiliations
- Volunteer AAU Assistant Basket Ball Coach
Timeline
Financial Counselor
MGB Salem Hospital
09.2022 - Current
Intake Specialist
Training Resources of America
11.2009 - 01.2019
Office Manager
Collins Connection
01.2007 - 01.2019
Medical Secretary
East Boston Neighborhood Health Center
06.2001 - 08.2005
Legal Secretary
Sterling Rowe
06.1998 - 06.2001
AA - Liberal Arts
North Shore Community College
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