Manager
Hampton Inn
Lakeland, Fl
- Manage work productivity and promote daily work schedule
- Plan maintenance work, events and room bookings
- Handle any customer complaint or dissatisfaction that arises.
Marisela Perez
Lakeland,Fl
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Work History
Supervisor
Paradise Inc.
Plant City, Fl
- Overseeing the general operations of a warehouse and staff.
- Train, guide and evaluate new warehouse workers.
- Ensure that facility equipment is properly maintained.
- Track inventory levels
Manager
Aeropostale
Lakeland, Florida
- Developed and executed training programs for new employees, fostering teamwork and collaboration.
- Assisted team with daily operational tasks to ensure smooth workflow.
- Gained proficiency in using tools and systems for task completion.
- Collaborated with team members to optimize workflow during peak hours.
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
Stocker
Burlington
Lakeland, Florida
- Organized and stocked shelves to ensure optimal product availability and presentation.
- Collaborated with team members to maintain cleanliness and safety standards throughout the store.
- Supported seasonal merchandising initiatives by arranging promotional displays according to company guidelines.
- Trained new staff on stocking procedures and safety protocols to enhance overall team efficiency.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Customer Service Representative
The Results Companies, LLC
Lakeland, Florida
- Handled escalated issues with professionalism, maintaining positive customer relationships.k
- Trained new staff on company policies, procedures, and customer service best practices.
- Analyzed customer feedback to identify trends and recommend improvements for service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Almega Preparatory Academy
Plant City, FL11.2017
Skills
- Bilingual
- Collaboration
- Communication
- Flexible
- Problem Solving
- Time Management
- Sales and marketing
- Mathematical calculations
- Staff Management
- Schedule optimization
- Verbal and written communication
- Strategic planning
- Operations management
Timeline
Manager
Hampton Inn
Supervisor
Paradise Inc.
Manager
Aeropostale
Stocker
Burlington
Customer Service Representative
The Results Companies, LLC
High School Diploma -
Almega Preparatory Academy