Marisela Ponce
NORTH LAS VEGAS,NV
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Office Manager
VIP PRIMARY CARE
10.2017 - Current
- Maintained computer and physical filing systems.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Managed office operations while scheduling appointments for Physicians.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Addressed and remedied all patient or team member issues
- Developed close working relationships with front office and back office staff
- Consulted with healthcare professionals on business decisions
- Completed bi-weekly payroll for 15 employees
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
Office Manager
ABBA MEDICAL CENTER
05.2016 - Current
- Managed 20 employees with various personalities and from different cultures for small 3 physician practice
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with over 15 vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Western High School
Las Vegas, NV06.2008
Skills
- Leadership and Change Management
- Handling Complaints
- Scheduling
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
VIP PRIMARY CARE
10.2017 - Current
Office Manager
ABBA MEDICAL CENTER
05.2016 - Current
High School Diploma -
Western High School
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