Summary
Overview
Work History
Education
Skills
Timeline
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Marisela Robles

Marisela Robles

Millsboro,DE

Summary

Proven achiever with a solid background at Michael Kors, where I excelled in BOH organization and fostered a positive workplace culture. Demonstrated expertise in sanitation and sterilization procedures, alongside a dedicated work ethic, significantly enhancing operational efficiency. Recognized for exceptional service quality, I consistently met or exceeded customer expectations, embodying a results-driven approach with a focus on continuous improvement.

Overview

6
6
years of professional experience

Work History

Back of House Associate

Michael Kors
12.2020 - 04.2023
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping and sanitizing surfaces.
  • Collaborated with Sales floor associates during peak sales service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep back of house clean and organized.
  • Assisted with training new BOH associates on established processes and goals.
  • Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding service quality and performance.
  • Upheld a high standard of professionalism in all aspects of work, leading by example for other team members to follow.
  • Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth BOH operations.
  • Developed strong problem-solving skills through adapting quickly to unforeseen challenges or changes within the busy BOH environment.
  • Actively contributed to a positive workplace culture by fostering camaraderie among associates through collaboration, mutual respect, and shared goals.
  • Facilitated smoother BOH operations by maintaining clear communication between back and front of house.
  • Developed system for organizing bags, clothes and accessories, speeding up bulk and regular buyers process.

Backroom Associate

Tory Burch
Rehoboth Beach, Delaware
09.2020 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Assistant Store Manager

Forever 21
Ocean City, Maryland
08.2019 - 03.2020
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Sales Floor Associate

Michael Kors
Rehoboth Beach, Delaware
10.2017 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.

CNA

Cadia Rehabilitation Renaissance
Millsboro, Delaware
01.2018 - 05.2018
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Education

Sussex Central High School
Georgetown, DE
05.2014

Skills

  • Labeling and Tagging
  • Loading and unloading
  • Workplace Safety
  • Shipping and receiving
  • BOH Organization
  • Heavy Lifting
  • Stock replenishment
  • Cycle counting
  • Merchandise Display
  • Positive Attitude
  • Punctual and Reliable
  • Cleaning and sanitation
  • Dedicated Work Ethic
  • Sanitation and Sterilization Procedures
  • Multitasking
  • Organizational Skills

Timeline

Back of House Associate

Michael Kors
12.2020 - 04.2023

Backroom Associate

Tory Burch
09.2020 - 11.2020

Assistant Store Manager

Forever 21
08.2019 - 03.2020

CNA

Cadia Rehabilitation Renaissance
01.2018 - 05.2018

Sales Floor Associate

Michael Kors
10.2017 - 08.2020

Sussex Central High School

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Marisela Robles