Marisela Ruiz
Carpentersville,IL
Summary
Organized and dedicated Medical & Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Registered Medical Assistant
Ascension St. Alexius Maternal Fetal Medicine
10.2017 - Current
- Conducted patient intake, collected medical histories, and documented vital signs accurately.
- Assisted in the preparation of examination rooms and ensured compliance with safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients on treatment plans and provided instructions for follow-up care.
- Assessed new patient referrals and scheduled appointments, prioritizing urgent cases based on diagnosis.
- Collaborated with physicians to assess new patient referrals and coordinate appropriate treatment plan
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Assisted with training new employees.
- Check-in, check-out and payments for billing.
- Reconciled daily payments.
- Helped patients complete necessary medical forms and documentation.
Administrative Assistant\Surgical Scheduler
Ascension\Amita Medical Group-Women's Health First
08.2006 - 10.2017
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Coordinated scheduling surgery for patients from Federal Qualified Clinic.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Assisted with hiring and training front office staff.
- Set schedules for 10 staff by planning and designating shifts and hours and managed PTO.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Managed multi-line phone system and pleasantly greeted patients.
- Prioritized incoming patients by degree of illness.
- Enhanced office productivity by handling high volume of callers per day.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reconciled daily payments and made deposit.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Supported providers in outpatient medical office through coordinating administrative operations.
Education
Registered Medical Assistant - AMT Certified
Olympia College
Skokie, IL2006
Certified Nurse Assistant - Illinois Health Care Registry- Active
William Rainey Harper College
Palatine, IL2004
Skills
- BLS Certified
- Vital signs measurement
- Phlebotomy
- Fetal Non-Stress Test
- Bilingual in Spanish and English
- Multi-Line Telephone Systems (Cisco)
- Multitasking and Time Management
- Strong Organizational Skills
- Employee Training
- Decision-Making
- Patient and Compassionate
- EMR Systems: Athena, eClincalWorks, & Cerner
References
Upon Request
Timeline
Registered Medical Assistant
Ascension St. Alexius Maternal Fetal Medicine
10.2017 - Current
Administrative Assistant\Surgical Scheduler
Ascension\Amita Medical Group-Women's Health First
08.2006 - 10.2017
Registered Medical Assistant - AMT Certified
Olympia College
Certified Nurse Assistant - Illinois Health Care Registry- Active
William Rainey Harper College
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