Marisela Ruiz
Carpentersville,IL
Summary
Organized and dedicated Medical & Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Registered Medical Assistant
Ascension St. Alexius Maternal Fetal Medicine
Hoffman Estates, IL
10.2017 - Current
- Conducted patient intake, collected medical histories, and documented vital signs accurately.
- Assisted in the preparation of examination rooms and ensured compliance with safety protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Educated patients on treatment plans and provided instructions for follow-up care.
- Assessed new patient referrals and scheduled appointments, prioritizing urgent cases based on diagnosis.
- Collaborated with physicians to assess new patient referrals and coordinate appropriate treatment plan
- Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Assisted with training new employees.
- Check-in, check-out and payments for billing.
- Reconciled daily payments.
- Helped patients complete necessary medical forms and documentation.
Administrative Assistant\Surgical Scheduler
Ascension\Amita Medical Group-Women's Health First
Schaumburg, IL
08.2006 - 10.2017
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Coordinated scheduling surgery for patients from Federal Qualified Clinic.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Assisted with hiring and training front office staff.
- Set schedules for 10 staff by planning and designating shifts and hours and managed PTO.
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Managed multi-line phone system and pleasantly greeted patients.
- Prioritized incoming patients by degree of illness.
- Enhanced office productivity by handling high volume of callers per day.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Reconciled daily payments and made deposit.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Supported providers in outpatient medical office through coordinating administrative operations.
Education
Registered Medical Assistant - AMT Certified
Olympia College
Skokie, IL2006
Certified Nurse Assistant - Illinois Health Care Registry- Active
William Rainey Harper College
Palatine, IL2004
Skills
- BLS Certified
- Vital signs measurement
- Phlebotomy
- Fetal Non-Stress Test
- Bilingual in Spanish and English
- Multi-Line Telephone Systems (Cisco)
- Multitasking and Time Management
- Strong Organizational Skills
- Employee Training
- Decision-Making
- Patient and Compassionate
- EMR Systems: Athena, eClincalWorks, & Cerner
References
Upon Request
Timeline
Registered Medical Assistant
Ascension St. Alexius Maternal Fetal Medicine
10.2017 - Current
Administrative Assistant\Surgical Scheduler
Ascension\Amita Medical Group-Women's Health First
08.2006 - 10.2017
Registered Medical Assistant - AMT Certified
Olympia College
Certified Nurse Assistant - Illinois Health Care Registry- Active
William Rainey Harper College