Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

MARISELA SANTANA

Chicago,IL

Summary

Certified Nursing Assistant experience in fast-paced environment handling confidential paperwork, Computer Skills - Proficient with Microsoft Office Helped nurses examine and treat patients by assisting with instruments, injections and suture removal.


Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.


Upbeat and energetic childcare provider with Child and Infant CPR/First Aid knowledge. Supports educational, entertainment and home requirements for parents. Responsive, dependable and vigilant with highly protective nature.

Overview

11
11
years of professional experience

Work History

Private Nanny

Bojan Milosevic
Chicago, IL
04.2020 - 05.2022
  • Built positive and nurturing environments to support child social and emotional growth.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.
  • Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.

Private Nanny

Rupa Vora
Chicago , IL
01.2016 - 12.2019
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Played games, worked on puzzles and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Assisted children with homework assignments and special projects across different subjects.
  • Drove children to dance, cheer and sports practices.

Bridal Sales Consultant

Studio East 6
Chicago , IL
09.2017 - 09.2018
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Prioritized helping customers over completing other routine tasks in store.

Certified Nursing Assistant

CHALET LIVING AND REHABILITATION CENTER
Chicago, IL
01.2015 - 01.2016
  • Worked as part of team to execute proper care of body mechanics and safety of patient. Vital signs through the day. Dressing and feeding. Assisted with physical therapy. Responsible for confidential record keeping HIPPA compliance. Practice in sterilization techniques throughout the day.

Certified Nursing Assistant

BAPTIST VILLAGE RETIREMENT HOME
Waycross, GA
08.2012 - 08.2014
  • Worked as part of team to execute proper care of body mechanics and safety of patient. Effectively assessed vital signs and suggested treatment based on vitals. Fostered optimism and self-respect amongst residents by dressing and grooming. Assisted with physical therapy. Charting throughout the day recording patient daily routines. Responsible for confidential record keeping HIPPA compliance. Worked at front desk answering phone calls from a range from family members and doctors office, call lights , looking up patients doctors appointments. Facilitated daily activities, feeding schedules, and resident transfers. Practiced in sterilization techniques.

Staff trainer, Cashier/ Order Taker

MCDONALDS
Blackshear, GA
05.2011 - 07.2012
  • Responsily handled money on a daily basisMaintained up-to-date knowledge of store policiesDelegated tasks to team members to optimize productivityEquipped new employees with the essential skills to succeedHandled products and equipment in accordance with safety and sanitation guidelinesGreeted all customersGave every customer immediate and undivided attentionOffered product recommendations when appropriateDeveloped communication skills

Education

HIGH SCHOOL DIPLOMA -

YCCS Virtual High School
Chicago, IL
2014

Pierce County High School
Blackshear GA
2011

Skills

  • Ability to adapt to a changing culture to speak with people from a wide variety of backgrounds
  • Quick learner to time Management
  • Positive attitude
  • Organized and Planned
  • Dedicated team player, able to listen and take advice from a team
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Answering Customer Questions
  • Document Conversion
  • Microsoft Exchange
  • Information Inputting
  • Inbound and Outbound Calling
  • Call Transfers
  • Work Schedule Development
  • Childcare Management
  • Positive Reinforcement Methods
  • Early Childhood Development
  • Age-Appropriate Routines
  • Family Support

Additional Information

  • providing quality patient care.

Timeline

Private Nanny

Bojan Milosevic
04.2020 - 05.2022

Bridal Sales Consultant

Studio East 6
09.2017 - 09.2018

Private Nanny

Rupa Vora
01.2016 - 12.2019

Certified Nursing Assistant

CHALET LIVING AND REHABILITATION CENTER
01.2015 - 01.2016

Certified Nursing Assistant

BAPTIST VILLAGE RETIREMENT HOME
08.2012 - 08.2014

Staff trainer, Cashier/ Order Taker

MCDONALDS
05.2011 - 07.2012

HIGH SCHOOL DIPLOMA -

YCCS Virtual High School

Pierce County High School

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MARISELA SANTANA