Summary
Skills
Overview
Work History
Education
Languages
Timeline
BusinessAnalyst
Marisela Siebert

Marisela Siebert

Martinsburg,WV

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills

  • Customer Retention
  • Account Management
  • Excellent Written and Oral Communication
  • Customer Relationship Management
  • Interpersonal Skills
  • Managing Client Relations
  • Client Relationship-Building
  • Client Satisfaction

Overview

11
11
years of professional experience

Work History

Vice President of Sales

iHeartMedia
02.2021 - 01.2022
  • Crafted overall account sales strategies and coordinated activities of sales executives to achieve revenue goals.
  • Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Account Manager & Digital Sales Strategist

iHeartMedia
03.2018 - 02.2021
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Developed and implemented strategies to increase client retention.
  • Educated clients on new products or services to increase customer engagement with brand.

Marketing & Relationship Director

Papuchis Law
03.2017 - 01.2018
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Worked closely with organizational leadership to guide operational strategy.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Interacted well with customers to build connections and nurture relationships.

Operations Assistant II & Trainer, Fraud Risk

Citibank North America
06.2015 - 10.2016
  • Managed day-to-day department operations with effective workflow coordination.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Assisted operations manager with planning of routine operations and special projects.
  • Developed curriculum, conducted orientation sessions, and organized on-the-job training for new hires.

Fraud Prevention Specialist

Citibank, NA
08.2013 - 06.2015
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Supervisor

Food Lion
10.2010 - 08.2013
  • Conducted training for new hires, ensuring consistent and effective onboarding.
  • Resolved customer complaints promptly and satisfactorily, maintaining high levels of customer satisfaction.
  • Answer questions regarding the store and its merchandise.
  • Coached employees through day-to-day work and complex problems.

Education

High school diploma -

Hedgesville High School
Hedgesville, WV

Bachelor of Science - Marketing & Communication

Champlain College
12.2024

Languages

Spanish
English

Timeline

Vice President of Sales

iHeartMedia
02.2021 - 01.2022

Account Manager & Digital Sales Strategist

iHeartMedia
03.2018 - 02.2021

Marketing & Relationship Director

Papuchis Law
03.2017 - 01.2018

Operations Assistant II & Trainer, Fraud Risk

Citibank North America
06.2015 - 10.2016

Fraud Prevention Specialist

Citibank, NA
08.2013 - 06.2015

Customer Service Supervisor

Food Lion
10.2010 - 08.2013

High school diploma -

Hedgesville High School

Bachelor of Science - Marketing & Communication

Champlain College

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Marisela Siebert