MARISELA ZATARAIN
Lakeside,CA
Summary
Dedicated dental office professional with over 12 years of expertise in patient coordination, front desk operations, and medical/dental billing. Proven ability to manage high-volume offices while ensuring accuracy and efficiency, all while maintaining a strong commitment to exceptional patient care. Recognized for fostering positive relationships with patients and staff, contributing to a welcoming and productive environment. A results-driven approach enhances operational workflows and elevates the overall patient experience.
Overview
13
13
years of professional experience
Work History
Receptionist
Dougherty Dental
07.2024 - Current
- Greet and check in patients, ensuring a positive first impression.
- Schedule appointments and maintain organized patient records.
Healthcare Coordinator
Pacific Dental Services
07.2019 - 07.2024
- Managed and presented insurance plans to patients clearly and professionally.
- Verified and updated insurance information for accuracy.
Medical Billing Specialist
Horizon Dental
05.2012 - 07.2019
- Processed dental and medical billing with precision and efficiency.
- Verified patient insurance records and ensured timely claims processing.
- Maintained accurate and detailed patient account records.
Education
High School Diploma -
Skills
- Patient Relations & Communication
- Treatment Plan Coordination & Presentation
- Insurance Verification
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Administrative support
- File management
- Data inputting
- Multi-line telephone operation
- Mail handling
- Professional demeanor
- Document preparation
- Office supply management
- Insurance billing
- Dental terminology
- HIPAA compliance
- Payment processing
- Excellent multitasking capability
- Friendly and outgoing
Timeline
Receptionist
Dougherty Dental
07.2024 - Current
Healthcare Coordinator
Pacific Dental Services
07.2019 - 07.2024
Medical Billing Specialist
Horizon Dental
05.2012 - 07.2019