Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Marisella Morales

Customer Service Representative
CROMWELL,Connecticut

Summary

Accomplished operations management professional bringing over 10 years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Secretary Coordinator

Special Gift Care
Hartford, CT
09.2020 - 04.2021
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Problem Solver

Amazon
Windsor Locks, CT
11.2017 - 01.2020
  • Managed timely and effective replacement of damaged or missing products.
  • Responded proactively and positively to rapid change.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.

PCA

Companion Forever
Hartford, Connecticut
07.2012 - 09.2015
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Shopped for groceries regularly in order to keep house stocked with necessities.

Sales Manager

Times Watches And Sales Forest
West Hartford, Connecticut
01.2006 - 05.2011
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

Associate of Arts -

Tunxis Community College
Farmington, CT
06.2024

GED -

PSJ School Peru
Peru
12.1990

Associate of Arts - Design And Visual Communications

Locuss
Peru
01.1996

Motivation And Sales -

University San Martin
Peru
02.1998

Skills

  • Data Communications
  • Employee Timesheet Processing
  • Team Management
  • Records and Database Management
  • Planning and Prioritization
  • Report Preparation and Analysis

Certification

medicall asistant administrative

Languages

Spanish
Native or Bilingual
Italian
Elementary

Timeline

Secretary Coordinator

Special Gift Care
09.2020 - 04.2021

Problem Solver

Amazon
11.2017 - 01.2020

PCA

Companion Forever
07.2012 - 09.2015

Sales Manager

Times Watches And Sales Forest
01.2006 - 05.2011

Associate of Arts -

Tunxis Community College

GED -

PSJ School Peru

Associate of Arts - Design And Visual Communications

Locuss

Motivation And Sales -

University San Martin

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Marisella MoralesCustomer Service Representative