Marisella Navarrete -Hernandez
Mineral Wells
Summary
Multi-talented Billing Coordinator offering 11 years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Highly-qualified Billing Coordinator proficient at managing practice billing, working with insurance companies and building rapport with patients to maximize satisfaction. Expertise includes following up on issues and completing due diligence research.
Overview
18
18
years of professional experience
Work History
Clinic Coordinator
The Medical Pavilion Pc
08.2007 - Current
- Set up appointments for physician visits and procedures using calendar software.
- Straightened up the waiting room so that it remained neat and organized.
- Took messages from patients and relayed them to the appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Observed strict HIPAA guidelines at all times according to company policy.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
- Ensured that the phone was answered by the second ring and enthusiastically greeted all callers.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Handled all office supply ordering including ink cartridges, toner and paper
- Evaluated students with health concerns or injuries to develop plan of care or provide reference to appropriate healthcare providers.
- Greeted visitors and established the purpose of their visit to ensure timely completion of check-in procedure.
- Relayed feedback on clinical settings’ effectiveness in enabling students reach course and program goals.
- Ensured quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
- Supported patients with customized patient teaching tools.
- Set and managed patient appointment schedules using CareTracker.
- Worked as part of team to ensure proper care of body mechanics and safety of patient.
- Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments.
- Communicated extensively with patients to provide assistance, support and instructions.
- Provided DHS (Department of Health Services) with corrective action plans.
- Submitted appeals on behalf of patients for denied claims.
- Responded to telephone and in person inquiries with a friendly demeanor and full knowledge of billing department processes.
- Developed effective invoicing procedures alongside accounting staff and contracts department to maximize effectiveness of billing operations.
- Input details into accounts and tracked payments.
- Reported past due payments to collections department.
Education
High School Diploma -
Graford High School
Graford, TX1997
Skills
- Proficiency with Caretracker
- Customer relations
- File management
- Payments experience
- Invoice processing
- Audits understanding
- Regulatory knowledge
- Document analysis
- Billing and collections best practices
- Aged account reporting
- Multitasking
- Effective time management
Timeline
Clinic Coordinator
The Medical Pavilion Pc
08.2007 - Current
High School Diploma -
Graford High School