Summary

Overview

Work History

Education

Skills

Affiliations

Languages

Marisella Yoana Zevallos

References

Timeline

Marisella Yoana Zevallos

125 Elm St,NJ

Summary

Customer-focused individual with a passion for delivering exceptional service.Committed to improving customer satisfaction and driving

Proactive and versatile professional with a dedication to quickly adapting to new challenges. relationships with clients and team members. Focused on supporting team success and achieving positive results.

Results-oriented individual with a passion for continuous learning and innovation.

Overview

years of professional experience

Work History

Delivery Driver

Uber Eats /Walmart / Rodie

Nj , NJ

12.2024 - 04.2025

Delivered rush merchandise on tight schedules to meet customer targets.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Inspected vehicle and maintained gas, oil and water levels.
Presented order bills and collected payments for deliveries.
Verified deliveries against shipping instructions prior to delivering to customers.
Reported delays and accidents to stations using telephones or two-way radios.
Reviewed delivery documents and orders and reported errors to supervisor.
Determined optimal routes based on GPS application information and knowledge of local routes.
Loaded and unloaded vehicles at distribution center and delivery address.
Contacted customers prior to delivery to coordinate delivery times.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Received daily delivery instructions and route assignments from dispatch.
Utilized GPS and maps for efficient route planning.

Musical Events

Montoya Entertainment Music Events

NJ, NJ

09.2024 - 01.2025

Achieved cost-savings by developing functional solutions to problems.
Prioritized and organized tasks to efficiently accomplish service goals.
Operated a variety of machinery and tools safely and efficiently.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Recruited and trained

Cashier/Staff Member

Chipotle Mexican Grill

Kearny, NJ

12.2017 - 08.2024

Maintained work area and kept cash drawer organized.
Answered customers' questions and provided information on store procedures or policies.
Trained new team members in cash register operation, stock procedures, and customer services.
Maintained cleanliness of checkout area including countertops, registers, windowsills
Delivered high level of customer service to patrons using active listening and engagement skills.
Welcomed customers, offering assistance to help find store items.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer inquiries regarding store policies and procedures.

Kitchen Staff Member

Chick-fil-A

Union, NJ

08.2012 - 11.2017

Contributed to menu planning by providing input on dish preparation and presentation.
Maintained cleanliness of work areas throughout shift.
Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
Followed health and safety guidelines to prevent accidents and ensure a safe working environment.
Stocked cupboards and refrigerators and tended salad bars and buffet meals.
Restocked cupboards, refrigerators and service stations with new food items or supplies.
Acquired new skills to support team and further accommodate customer needs.
Maintained order and cleanliness of work areas to conform with health codes.
Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Organized all storage areas in an efficient manner to maximize space utilization.
Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
Monitored temperatures of prepared food and cold-storage areas.
Followed recipes and customer requests to prepare meals.
Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
Cut or sliced meat, poultry and seafood to prepare for cooking.
Maintained an organized workstation, ensuring tools and ingredients are readily available.

Education

High School Diploma -

Señor De Los Milagros

Peru,Lima

12-2009

Skills

Customer service
Team leadership
Employee training
Inventory management
Problem solving
Communication skills
Cultural

Flexible and adaptable
Teamwork and collaboration
Dependable and responsible
Organization
Multitasking Abilities
Communication

Affiliations

I am a person who always challenges himself in his daily life.

Languages

English

Elementary

Spanish

Native/ Bilingual