Mariset Santiesteban
Miami,FL
Summary
Engaged and motivated with 10 years experience in customer service. Delivering guest satisfaction, Good reader and writer, history managing call, emails. Leader.
Overview
10
10
years of professional experience
Work History
Manager
National Funeral Homes
Miami, FL
09.2022 - Current
- Costumer services
- Sales
- Flight coordinations with the airlines for ship outs
- Receive and answer emails and phone calls
- Make all funeral process to generate legal documentation
- Organize the daily office work for the team
- Resolve customers complaints
- Trained employees on additional job positions to maintain coverage of roles.
Tour Guide
TUI
Havana, Cuba
09.2014 - 07.2022
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Managed bookings, reservations and payments for tours.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
- Created customized tour packages according to customer preferences.
- Responded promptly to emails from potential customers inquiring about available tours.
- Assisted customers in making travel arrangements such as hotel accommodations or car rentals.
Education
Bachelor of Arts - French/ English Language And Literature
University of Havana
Havana Cuba07-2014
Skills
- Strategic Planning
- Operations Management
- Team Leadership
- Sales Techniques
- Complex Problem-Solving
- Verbal and written communication
- Complaint resolution
- Reading Comprehension
- Customer Education
Languages
English
Professional
Spanish
Native/ Bilingual
French
Native/ Bilingual
Timeline
Manager
National Funeral Homes
09.2022 - Current
Tour Guide
TUI
09.2014 - 07.2022
Bachelor of Arts - French/ English Language And Literature
University of Havana
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