Marisha Burgess
MIAMI,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Top-notch skilled in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I'm also a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Miami Cancer Institute
02.2017 - 11.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Nursing
Fortis College
Cutler Bay, FL04.2023
No Degree - Medical Assisting
Florida Technical College
Orlando, FL04.2017
High School Diploma -
Penn Foster College
Scottsdale, AZ01.2017
Skills
- Patient Scheduling
- Customer Service
- Data Entry
- Telephone Etiquette
- Empathy and patience
- Flexible Schedule
- Microsoft Excel
- Payment Processing
- Scheduling
- Follow-up skills
- Appointment Scheduling
- Documentation
- Administrative Support
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Medical Assistant
Miami Cancer Institute
02.2017 - 11.2023
Associate of Science - Nursing
Fortis College
No Degree - Medical Assisting
Florida Technical College
High School Diploma -
Penn Foster College
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