Marisha Deans
Norcross,GA
Summary
Customer service with 11 years of experience generating revenue through outbound calls to prospective customers. Offers exceptional service, product knowledge and effective products to best fit customer needs. Acts as first point of contact with new customers and manages and works with existing customers through repeat sales experiences.
Overview
2
2
years of professional experience
Work History
Outbound Call Center Agent
Answernet
10.2022 - 05.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Participated proactively in ongoing learning initiatives like workshops or seminars to consistently enhance communication skills and product knowledge.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contributed to a positive work environment through active participation in team meetings, brainstorming sessions, and motivational activities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
Beauty Consultant
Sally Beauty
04.2021 - 10.2022
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Managed efficient cash register operations.
- Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained counter and display areas for cleanliness and organization.
- Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
Housekeeping Supervisor
Mastercorp
11.2020 - 04.2021
- Communicated repair needs to maintenance staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Monitored staff performance and provided feedback to drive productivity.
- Completed schedules, shift reports, and other business documentation.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Adhered to safety protocols by enforcing proper equipment usage.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Trained and mentored new staff on cleaning and safety protocols.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
Education
No Degree - Buisness Marketing
Chattahoochee Technical College
Marietta, GA2015
Skills
- Service Descriptions
- Sales proficiency
- Customer Targeting
- Sales Reporting
- Call Routing
- Sales Solicitation
- Outbound and inbound calls
- Product Descriptions
- Customer Service
- Upselling strategies
- Outbound telemarketing
- Persuasion techniques
- Client Surveys
Timeline
Outbound Call Center Agent
Answernet
10.2022 - 05.2023
Beauty Consultant
Sally Beauty
04.2021 - 10.2022
Housekeeping Supervisor
Mastercorp
11.2020 - 04.2021
No Degree - Buisness Marketing
Chattahoochee Technical College