Marisha Wallace
Chattanooga,TN
Summary
Highly organized and detail-oriented customer service professional with over 10 years of experience in high-volume environments. Adept at managing customer inquiries, processing orders, and providing solutions through email and chat. Seeking to leverage strong communication skills and proficiency in customer service software to ensure a seamless customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Documentation Representative
Home Care Delivered Inc.
07.2021 - Current
- Awarded “Employee of the Month” for July 2023
- Enter and manage customer and physician data with a focus on accuracy and adherence to HIPAA regulations
- Maintain and organize detailed records of all communications, ensuring data integrity and compliance
- Consistently meet and exceed productivity and quality standards, ensuring efficient data handling
- Collaborate with internal teams to streamline data entry processes and improve overall efficiency
- Communicating medical and non medical absences to head nurse.
- Reviewing credentials and making sure they are up to date.
- Working independently on assigned assignments weekly including documentation, phone calls to insurance companies, and patients.
Direct Support Professional
CareFocus
05.2018 - 07.2021
- Accurately documented and updated client care information, ensuring compliance with healthcare standards
- Performed administrative tasks, including data entry and record-keeping, with a focus on precision and detail
- Assisted in managing client files and databases, ensuring data was up-to-date and accessible
- Provided support to clients with intellectual and developmental disabilities, ensuring all data was accurately recorded
Inbound Customer Service and Sales Representative
Homeserve USA
02.2014 - 04.2018
- Responded to a high volume of customer inquiries via phone and email, maintaining high standards of service
- Managed data entry for customer interactions in CRM systems, ensuring accurate and timely updates
- Documented customer information and call details, maintaining high standards of data integrity
- Assisted in the development and refinement of data entry processes, contributing to improved team efficiency
- Achieved daily, weekly, and monthly data entry goals, consistently meeting key performance metrics
Certified Medical Assistant
Vascular Institute of Chattanooga
05.2011 - 01.2014
- Awarded “Employee of the Month” for July 2023
- Enter and manage customer and physician data with a focus on accuracy and adherence to HIPAA regulations
- Maintain and organize detailed records of all communications, ensuring data integrity and compliance
- Consistently meet and exceed productivity and quality standards, ensuring efficient data handling
- Collaborate with internal teams to streamline data entry processes and improve overall efficiency
- Communicating medical and non medical absences to head nurse.
- Reviewing credentials and making sure they are up to date.
- Working independently on assigned assignments weekly including documentation, phone calls to ins company and patients.
Education
Associate of Applied Science - Medical Assisting
Miller- Motte Technical College
01.2011
High School Diploma -
Tyner High School
05.2007
Skills
- Customer Service (Email/Chat)
- Data Integrity & Quality Control
- CRM Systems & Database Management
- Time Management & Task Prioritization
- Communication & Customer Interaction
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Knowledgeandskills
- Customer Service (Email/Chat)
- Data Integrity & Quality Control
- CRM Systems & Database Management
- Time Management & Task Prioritization
- Communication & Customer Interaction
- Microsoft Word, Excel, & Outlook
Certification
CMA,AAMA
Timeline
Customer Documentation Representative
Home Care Delivered Inc.
07.2021 - Current
Direct Support Professional
CareFocus
05.2018 - 07.2021
Inbound Customer Service and Sales Representative
Homeserve USA
02.2014 - 04.2018
Certified Medical Assistant
Vascular Institute of Chattanooga
05.2011 - 01.2014
Associate of Applied Science - Medical Assisting
Miller- Motte Technical College
High School Diploma -
Tyner High School
CMA,AAMA
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