MARISHA WILSON
Oklahoma City,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
T=Mobile
Oklahoma City, OK
10.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
Pharmacy Benefit Manager
OptumRx
Oklahoma City, OK
09.2019 - 09.2021
- Assist customers with questions about coverage for their current plan related to medications.
- Assist customers with submitting information to their primary care physician for prior authorizations.
- Educate customers on deductibles and, out of pocket expenses and in and out of network coverage.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Providing accurate information regarding customers pharmacy benefits.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Metro Technology Centers - Springlake
Oklahoma City, OK08.2011
Skills
- Inbound and Outbound Calling
- Call Management
- Data Collection
- Consultative Sales
- Complaint Resolution
- Information Security
- Account Updating
- Microsoft PowerPoint
- Computer Proficiency
- Order Processing
- Customer Consulting
- Microsoft Outlook
- Documentation
- Typing Proficiency
- Critical Thinking
- Positive and Professional
- High-Energy Attitude
- Customer Service
- Product Education
- Researching
- Problem-Solving Abilities
- Technical Support
- Problem Resolution
- Research
- Account Management
Timeline
Customer Service Representative
T=Mobile
10.2021 - Current
Pharmacy Benefit Manager
OptumRx
09.2019 - 09.2021
High School Diploma -
Metro Technology Centers - Springlake