Mariska Holler
Sumter,SC
Summary
Proven track record in enhancing customer engagement and loyalty, notably at Simpson's Ace Hardware. Excelled in conflict resolution and cash handling, significantly improving transaction efficiency. Demonstrated reliability and exceptional customer service skills, leading to positive feedback and repeat business. Achieved a customer satisfaction rate exceeding expectations through patience, empathy, and operational proficiency.
Overview
2
2
years of professional experience
Work History
Cashier
Simpson's Ace Hardware
03.2024 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
Apparel Sales Associate
Dick's Sporting Goods, Inc
09.2022 - 02.2023
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Pressed and folded items upon arrival in store to increase visual appeal.
Concessions Worker
Berkeley Plaza Theater 7
01.2022 - 06.2022
- Consistently provided friendly service to promote better customer engagement.
- Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Maintained clean, organized workspace according to operational standards.
- Fostered a welcoming atmosphere through consistent professionalism, courtesy, and attentiveness towards all guests.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WV05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Reliability and punctuality
- Conflict Resolution
- POS Systems
Timeline
Cashier
Simpson's Ace Hardware
03.2024 - Current
Apparel Sales Associate
Dick's Sporting Goods, Inc
09.2022 - 02.2023
Concessions Worker
Berkeley Plaza Theater 7
01.2022 - 06.2022
High School Diploma -
Hedgesville High School
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