Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Mariska McLaughlin

Lakeland

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Wawa, Mellow Mushroom, and Moes Southwestern Grill. Excelled in high-volume dining environments by leveraging strong team collaboration and safe food handling skills. Achieved positive outcomes in customer service by focusing on quality control and efficiency.

Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.

Developed strong customer service and multitasking skills in fast-paced environment. Demonstrates effective communication and problem-solving abilities, ready to transition into new field. Aims to leverage these transferable skills to contribute effectively in new role.

Overview

3
3
years of professional experience

Work History

Associate

Wawa
08.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Host

Mellow Mushroom
05.2023 - 08.2024
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Crew Member

Moes Southwestern Grill
04.2022 - 03.2023
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

Winter Haven High School
600 6th Street SE, Winter Haven, FL 33880
05-2024

Skills

  • Customer service
  • Team Collaboration
  • Safe food handling
  • Cleanliness standards
  • Food running
  • High volume dining
  • Sales expertise
  • Order accuracy
  • Supply restocking
  • Table bussing
  • Food safety practices
  • Quality control

Accomplishments

I earned my Servsafe certification by studying Culinary all four years of high school. I excelled on my projects and was a supportive team player. I kept good grades through high school and graduated a 4th year Culinary student.

I was enrolled in the Cambridge program at Winter Haven high school and graduated high honors.

Timeline

Associate

Wawa
08.2024 - Current

Host

Mellow Mushroom
05.2023 - 08.2024

Crew Member

Moes Southwestern Grill
04.2022 - 03.2023

High School Diploma -

Winter Haven High School

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Mariska McLaughlin