Mariska Taylor
Cincinnati,Ohio
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
Work History
Server/Entertainer
Twin Peaks Restaurants
Florence, KY
08.2022 - 12.2023
- Informed customers of daily specials and signature menu items.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Checked food before serving it to customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
General Manager
jets pizza
Florence, KY
01.2021 - 08.2022
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Shift Manager/Key Holder
Burger King
Florence, KY
03.2020 - 01.2021
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assisted customers with locating and securing desired products.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Leveraged weekly sales data and forecasts to plan staff schedules and promotions.
Education
High School Diploma -
West Clermont
Batavia, OHSkills
- Guest Engagement
- Quality Control
- Performance Improvement
- Cash Handling
- Liquor, Wine, and Food Service
- Service Prioritization
- Item Promotion
- Sales Techniques
- Relationship Management
- Point of Sale (POS) System Operations
- Guest Relations Management
- Suggestive Selling
- Positive and Professional
Timeline
Server/Entertainer
Twin Peaks Restaurants
08.2022 - 12.2023
General Manager
jets pizza
01.2021 - 08.2022
Shift Manager/Key Holder
Burger King
03.2020 - 01.2021
High School Diploma -
West Clermont
Similar Profiles
Julián Quiñones-GonzálezJulián Quiñones-González
Busser/ Lead Barback at Twin Peaks RestaurantsBusser/ Lead Barback at Twin Peaks Restaurants
Harmony CooperHarmony Cooper
Bartender at Twin Peaks RestaurantsBartender at Twin Peaks Restaurants
Jenna HeinzJenna Heinz
Bartender at Twin Peaks RestaurantsBartender at Twin Peaks Restaurants
Sabrina SchafferSabrina Schaffer
Bartender Trainer at Twin Peaks RestaurantsBartender Trainer at Twin Peaks Restaurants
Gavin BellGavin Bell
Baseball Ticket Clerk at Holmes High SchoolBaseball Ticket Clerk at Holmes High School