Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Marisol Aguilera

Jacksonville,FL

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Lead

M & G Staffing LLC
12.2021 - Current
  • Customer service: including but not limited to
  • Manage and schedule work and shifts as requested by venues and vendors to ensure guests and vendors the optimal experience
  • Greet, serve and attend guests and customers in a respectful and timely manner during the event.
  • Versatility in task management when switching between positions in the same event
  • Ensured employees were working efficiently if not providing appropriate action

Customer Service

Greek on the Street Food Service
05.2018 - Current
  • Understand and resolve transaction disputes
  • Providing excellent customer service in a fast-paced environment
  • Take orders and operate registers efficiently and accurately while processing cash and credit card payments.
  • Expert understanding of operational systems and troubleshooting
  • Providing quality, interactive and personalized training for new employees
  • Clean and prepare for the next shift according to company policies and State Health Regulations.

Server

The Corner Pantry
05.2015 - Current
  • Provide quality and excellent customer service under fast paced and timed events
  • Arrange, prepare and set up events quickly and efficiently
  • Clean up and reset the venue as requested by customers and/or facilities after the event is over.
  • Ensured food safety and operational compliance

Education

CNA - GNA - CPR - Community Health

Baltimore City Community College
Baltimore, MD
11.2024

GED / High school diploma - undefined

Community College of Baltimore County
11.2012

Skills

  • Detail oriented
  • Ability to multitask
  • Work well under pressure
  • Quick learner
  • Customer focused
  • Strong communication skills
  • Leaderships skills

Certification

  • CPR Training and certification
  • CNA/GNA certification

LANGUAGES

Fluent in Spanish and English

Timeline

Shift Lead

M & G Staffing LLC
12.2021 - Current

Customer Service

Greek on the Street Food Service
05.2018 - Current

Server

The Corner Pantry
05.2015 - Current

GED / High school diploma - undefined

Community College of Baltimore County

CNA - GNA - CPR - Community Health

Baltimore City Community College

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