Marisol Alvarez
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager, Sales and Customer Support
UniVista Insurance
Kissimmee, FL
03.2022 - Current
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Documented customer complaints and completed corrective action requests.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Maintained professional, organized and safe environment for employees and patrons
- Accomplished multiple tasks within established timeframes
Customer Service Representative
UniVista Insurance
Kissimmee, FL
06.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers
- Managed over 40 customer calls per day.
Licensed Health Insurance Agent
Combined Insurance
Kissimmee, FL
09.2019 - 03.2020
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Met with customers to provide information about available products and policies.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Met with customers to provide information about available products and policies
Education
BBA - Accounting
Universidad Francisco De Paula Santander
Colombia04.2006
Skills
- Customer Needs Assessments
- Customer Engagement
- Customer Experience
- Sales Support
- Staff Management
- Policies and procedures
Certification
- Licensed 215, Life Incl Variable Annuity & Health, 2019
- Licensed 220 General Lines, Property and Casualty, 2021
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager, Sales and Customer Support
UniVista Insurance
03.2022 - Current
Customer Service Representative
UniVista Insurance
06.2020 - 03.2022
Licensed Health Insurance Agent
Combined Insurance
09.2019 - 03.2020
BBA - Accounting
Universidad Francisco De Paula Santander
- Licensed 215, Life Incl Variable Annuity & Health, 2019
- Licensed 220 General Lines, Property and Casualty, 2021
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