Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marisol Alvarez

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager, Sales and Customer Support

UniVista Insurance
Kissimmee , FL
03.2022 - Current
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Documented customer complaints and completed corrective action requests.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Maintained professional, organized and safe environment for employees and patrons
  • Accomplished multiple tasks within established timeframes

Customer Service Representative

UniVista Insurance
Kissimmee , FL
06.2020 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers
  • Managed over 40 customer calls per day.

Licensed Health Insurance Agent

Combined Insurance
Kissimmee , FL
09.2019 - 03.2020
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Met with customers to provide information about available products and policies.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Met with customers to provide information about available products and policies

Education

BBA - Accounting

Universidad Francisco De Paula Santander
Colombia
04.2006

Skills

  • Customer Needs Assessments
  • Customer Engagement
  • Customer Experience
  • Sales Support
  • Staff Management
  • Policies and procedures

Certification

  • Licensed 215, Life Incl Variable Annuity & Health, 2019
  • Licensed 220 General Lines, Property and Casualty, 2021

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Manager, Sales and Customer Support

UniVista Insurance
03.2022 - Current

Customer Service Representative

UniVista Insurance
06.2020 - 03.2022

Licensed Health Insurance Agent

Combined Insurance
09.2019 - 03.2020

BBA - Accounting

Universidad Francisco De Paula Santander
  • Licensed 215, Life Incl Variable Annuity & Health, 2019
  • Licensed 220 General Lines, Property and Casualty, 2021
Marisol Alvarez