Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Marisol Alvarez

Marisol Alvarez

New Bedford,MA

Summary

Dynamic professional with extensive experience in customer service and team collaboration. Proven ability to adapt quickly to new challenges while maintaining a strong work ethic. Exceptional interpersonal skills enhance team dynamics and customer satisfaction. Demonstrated capability to work independently and master new skills efficiently.

Overview

31
31
years of professional experience

Work History

Guest Service Advocate (Part Time)

Target North Dartmouth
North Dartmouth , MA
04.2025 - Current
  • Assisted customers with inquiries regarding products and services.
  • Collaborated with team members to improve service delivery processes.
  • Participated in training sessions to enhance product knowledge and skills.
  • Assisted customers with purchases and handled cash transactions efficiently.
  • Scanned items accurately to ensure proper pricing and inventory management.
  • Processed returns and exchanges following company policies and procedures.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Collaborated with team members to meet sales targets and improve customer satisfaction.

Communication Specialist

Southcoast Helath Systems
New Bedford , MA
12.2021 - Current
  • Presently, I perform a variety of functions in support of the Communications Department and the Southcoast Hospitals Group, including Charlton, St. Luke's, and Tobey Hospitals. Operation of communications console and paging equipment, initiation of hospital alarms and emergency procedures. Scheduling of patients, answering services for over 200 offices, in a call center setting, including various other clerical, administrative duties.
  • Managed high call volumes in a fast-paced environment while maintaining excellent customer service standards.
  • Developed strong relationships with patients through effective communication and empathetic support during their healthcare journey.
  • Participated in training sessions to stay updated on changes in policies and procedures.
  • Collaborated with the healthcare team to ensure timely delivery of consults and quality care to patients.
  • Maintained knowledge of current health care regulations and compliance requirements related to the patient access function.
  • Assisted management with administrative tasks such as completing new hire, department changes, and termination reports. Activating/deactivating pagers, filing paperwork, and managing office supplies inventory.
  • Assisting in training new staff members on office protocols, EPIC systems, and customer service standards.

Community Health Worker

Kennedy-Donovan
New Bedford , MA
04.2006 - 06.2009
  • Conducted home visits for high-risk patients to assess their living conditions and provide necessary support.
  • Coordinated outreach programs to connect individuals with local health resources.
  • Assisted clients in navigating healthcare systems and accessing services.
  • Developed informational materials on preventive health practices and resources.
  • Provided culturally competent support to improve community health outcomes.
  • Participated in outreach activities such as health fairs or community events.
  • Assisted with patient referrals to appropriate community resources.
  • Assisted individuals with navigating health care systems, appointments and classes.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Collaborated with social workers to address patients' psychosocial needs.
  • Verified MassHealth ID for eligibility and services. (POSC)

Office Manager

Quality Inn Meadowlands
Lyndhurst, New Jersey
05.1994 - 08.2003
  • Supervised daily hotel operations and staff activities for optimal guest experiences.
  • Coordinated front desk operations, ensuring efficient check-in and check-out processes.
  • Managed guest relations, resolving complaints to uphold high satisfaction levels.
  • Trained and mentored staff to improve service quality and operational efficiency.
  • Ensured compliance with health, safety, and regulatory standards throughout hotel.
  • Collaborated with departments to enhance service delivery across the organization.
  • Maintained accurate records of financial transactions and monitored budget performance.
  • Audited cash and credit transactions daily while resetting register for next day’s operations.

Education

GED -

University of Massachusetts, Dartmouth
North Dartmouth, MA
01-2005

Some College (No Degree) - Tourism And Hospitality Management

Fordham University
Bronx, NY

Skills

  • Cash handling
  • Inventory management
  • Customer service
  • Patient scheduling
  • Paging systems
  • Team collaboration
  • Data entry
  • Work independently
  • Communication skills
  • Emergency procedures
  • Typing skills
  • FLUENT IN SPANISH
  • Multi-line phone operation
  • EPIC systems

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Guest Service Advocate (Part Time)

Target North Dartmouth
04.2025 - Current

Communication Specialist

Southcoast Helath Systems
12.2021 - Current

Community Health Worker

Kennedy-Donovan
04.2006 - 06.2009

Office Manager

Quality Inn Meadowlands
05.1994 - 08.2003

GED -

University of Massachusetts, Dartmouth

Some College (No Degree) - Tourism And Hospitality Management

Fordham University

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