Summary
Overview
Work History
Education
Skills
Strengths Capabilities
Timeline
Generic

Marisol Arellano

Fullerton,CA

Summary

Account Executive ~ Sales Representative ~ Administrative Professional

Result-focused Office Coordinator, Account Executive and Customer Service Specialist with a proven track record in implementing and maintaining successful growth strategies to maximize brand awareness and revenue. Committed to ideals of consistency and dedication to build the most successful business partnerships. My personality is outgoing with the ability to comfortably interact with all people without fear of rejection; this speaks to the many successes in the sales market and to the numerous business relationships I have developed and maintain to this day. Now, looking to secure a challenging position and expand my learning, knowledge, and skills. Also to make use of my interpersonal communication skills to achieve personal and professional goals that align with the company's goals.

Overview

7
7
years of professional experience

Work History

Quotes Coordinator

Light Annex
03.2023 - Current
  • Enhanced customer satisfaction by ensuring timely and accurate quotes for products and services.
  • Processed, finalized and issued a minimal of 5-12 quotes weekly to clients.
  • Developed strong relationships with vendors to negotiate competitive pricing, resulting in cost savings for clients.
  • Streamlined quote generation process by increasing efficiency and reducing errors.
  • Maintained organized records of all quotes, enabling quick retrieval and updates as needed.

Studio Coordinator

Lusive Décor
05.2022 - 01.2023
  • Assisted in managing all aspects of the project by working closely with all teams - from concept design, quoting through production and installation.
  • Head of 10-15 projects at a time while sustaining the winning probability of 25% and higher.
  • Maintained CRM and pinpointed client goals and interests to facilitate production that is in line with their brand ethos.
  • Built and maintained existing relationships in sales territories.
  • Worked directly with clients, dealers, architects and designers.
  • Monitored project timelines to ensure requested milestones are met.
  • Coordinated strategic account development within Sales & Owner Development.

Call Center Representative

CalBear Construction
02.2022 - 05.2022
  • Managed 40-60 amounts of inbound and outbound calls in a timely manner.
  • Identified customers’ needs, clarified information, researched every issue and provided solutions and alternatives.
  • Seized opportunities to upsell products when they arise.
  • Built sustainable relationships and engaged customers by taking the extra mile.
  • Kept records of all conversations in our call center database in a comprehensible way.
  • Met personal qualitative and quantitative sales targets

Account Executive

Sapphire Manufacturer
07.2018 - 01.2022
  • As the primary point of contact for all customer enquiries and concerns, built long-term, strategic partnerships with clients.
  • Inquired about new and existing customers' service needs and up-selling opportunities.
  • Managed client marketing efforts, collecting feedback, and implemented solutions to increase revenue.
  • Managed 30-80 accounts from the beginning of the sales process to the end of the service delivery.
  • Helped senior management build new and efficient processes based on customer feedback and maintained daily positive interaction with customers and supported high-level executives with the daily operations.
  • Managed pipeline/maintained acceptable performance metrics and drove improvements with clients.
  • Ensured retention of high level accounts created and documented professional sales materials.
  • Networked with old and new clients (Designers, Purchasers, General Contractors)
  • Performed prospecting, cold calling and formulating quotes.
  • Planned and executed company presentations (PowerPoints/Zoom/Microsoft Teams).
  • Remained knowledgeable of products and services and aware of competitors' services, offers and initiatives.

Client Service Associate

Newcastle Financial Advisors
08.2021 - 10.2021
  • Worked as a teammate in client services to ensure the best possible client experience with Newcastle.
  • Ensured Seamless Customer Experiences and handled sensitive and confidential client records.
  • Deepen existing client relationships’ and built lasting relationships across key accounts.
  • Properly routed agreements, contracts and documents through the signature process & organized e-files, developed spreadsheets and faxed reports.
  • Maintained the CRM and prepared materials for client meetings.
  • Worked together with colleagues in sales and customer service to meet customer needs in a way that is both efficient and ensured that they are completely satisfied.

Administrative Clerk

Gazelle Transportation
01.2017 - 03.2018
  • Served as an intermediary between departmental staff by transmitting written and oral requests, messages and instructions.
  • Managed meetings, reports, database, and client facing tasks.
  • Assisted with general inquiry, issues and trends; resolves member complaints or concerns.
  • Assisted customers/internal staff in a customer service and administrative support capacity.
  • Evaluated ineffective workflow processes, implemented solutions to improve productivity and personnel performance.
  • Assisted Payroll department with home terminal’s employee documents ranging from 50-80 drivers.
  • Assisted Human Resource department on new hires training appointments. & orientation documents.
  • Coordinated the management, including calendar scheduling, documentation and outreach, of all new enrollees.
  • Worked as a team to identify process improvements and document new procedures for growth.
  • Leveraged interpersonal skills to review and resolve member complaints.

Education

Skills

  • Effective communication
  • Inbound and outbound calls
  • Lead generation
  • Accounts management
  • Sales coordination
  • Customer service
  • Microsoft Office Suite
  • Market analysis & penetration
  • Strategic accounts development
  • Relationship building
  • Prospecting and cold-calling
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
  • Negotiation skills
  • Strategic sales analysis
  • Remote experience
  • Bilingual ( English Spanish )

Strengths Capabilities

  • Strong knowledge of designing, implementing, and executing business risks.
  • Ability to articulate and communicate technical information, policy, & best practices.
  • Self-motivated with strong time management skills in meeting tight deadlines for key deliverables.
  • Ability to evaluate and establish product plans and strategies.
  • Proficient in communicating sales objectives, timelines, and deliverables to the rest of the organization growth members.
  • Equipped with a diverse/ promising skill-set, conducive to creating positive team relationships resulting in optimal customer service.
  • Possessing excellent client facing and configuration skills, generating innovative ideas, and highly successful in helping define company direction, achieving goals and optimizing business.
  • Solid knowledge of sales best practices, functional design and application delivery methodology; remarkable experience of brand management and marketing.

Timeline

Quotes Coordinator

Light Annex
03.2023 - Current

Studio Coordinator

Lusive Décor
05.2022 - 01.2023

Call Center Representative

CalBear Construction
02.2022 - 05.2022

Client Service Associate

Newcastle Financial Advisors
08.2021 - 10.2021

Account Executive

Sapphire Manufacturer
07.2018 - 01.2022

Administrative Clerk

Gazelle Transportation
01.2017 - 03.2018

Marisol Arellano