Marisol Avila-Hernandez
San Jose,CA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Substitute Administrative Assistant
Santa Clara County Office of Education
10.2022 - 07.2024
- Worked as a substitute administrative assistant Early Start/Head Start program. Responsibilities included answering multi-line phone system handling communication between clients and designated internal staff.
- Acted as the primary point of contact for all incoming Spanish speaking families.
- Provided support to parents which include contacting families interested in the program, mailing program information, collecting confidential documents, preparing and maintaining children's files.
- Managed program paperwork and child records to comply with state/federal requirements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted families in navigating childcare resources, including accessing and connecting with other family support services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted families with applications and conducted intakes.
- Input families data in spreadsheets and databases.
Paraeducator
Santa Clara County Office of Education
10.2018 - 09.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborate with colleagues to integrate new activities
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Sales Representative
Digicom Wireless Inc.
05.2012 - 04.2018
- Created professional sales presentations for MetroPCS to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Education
High School Diploma -
SIATech Charter High School
San Jose, CA02.2012
Skills
- Bilingual in Spanish and English
- MS Office, including Word, PowerPoint, Excel
- Written and verbal communication
- Schedule and calendar management
- Leadership and supervision
- Data entry
- Customer and client relations
- Multi-line phone proficiency
- Documentation And Reporting
- Invoice Processing
- Mail handling
- Administrative Support
References
Upon request.
Timeline
Substitute Administrative Assistant
Santa Clara County Office of Education
10.2022 - 07.2024
Paraeducator
Santa Clara County Office of Education
10.2018 - 09.2022
Sales Representative
Digicom Wireless Inc.
05.2012 - 04.2018
High School Diploma -
SIATech Charter High School