Marisol Avila-Hernandez
San Jose,CA
Summary
Organized and dedicated administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Substitute Administrative Assistant
Santa Clara County Office of Education
San Jose, CA
10.2022 - 07.2024
- Worked as a substitute administrative assistant Early Start/Head Start program. Responsibilities included answering multi-line phone system handling communication between clients and designated internal staff.
- Acted as the primary point of contact for all incoming Spanish speaking families.
- Provided support to parents which include contacting families interested in the program, mailing program information, collecting confidential documents, preparing and maintaining children's files.
- Managed program paperwork and child records to comply with state/federal requirements.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted families in navigating childcare resources, including accessing and connecting with other family support services.
- Scheduled, coordinated and confirmed appointments and meetings.
- Assisted families with applications and conducted intakes.
- Input families data in spreadsheets and databases.
Paraeducator
Santa Clara County Office of Education
Santa Clara County
10.2018 - 09.2022
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Collaborate with colleagues to integrate new activities
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Sales Representative
Digicom Wireless Inc.
San Jose, CA
05.2012 - 04.2018
- Created professional sales presentations for MetroPCS to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
Education
High School Diploma -
SIATech Charter High School
San Jose, CA02.2012
Skills
- Bilingual in Spanish and English
- MS Office, including Word, PowerPoint, Excel
- Written and verbal communication
- Schedule and calendar management
- Leadership and supervision
- Data entry
- Customer and client relations
- Multi-line phone proficiency
- Documentation And Reporting
- Invoice Processing
- Mail handling
- Administrative Support
References
Upon request.
Timeline
Substitute Administrative Assistant
Santa Clara County Office of Education
10.2022 - 07.2024
Paraeducator
Santa Clara County Office of Education
10.2018 - 09.2022
Sales Representative
Digicom Wireless Inc.
05.2012 - 04.2018
High School Diploma -
SIATech Charter High School