Marisol Ayala
Dallas,TX
Summary
Kind and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages. Excellent communicator with good organizational, problem-solving and conflict resolution skills. Focused on promoting intellectual, emotional and social development in children. Knowledgeable about organizing supplies, developing lesson plans and introducing relevant topics in age-appropriate ways.
Overview
13
13
years of professional experience
Work History
Asset Transfers Representative
TD Ameritrade
Southlake, TX
06.2017 - 09.2019
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Established relationships with existing customers to promote new product or service opportunities.
- Consistently met daily performance goals set by management team members.
- Processed customer orders and collected payment information.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
Legal Assistant
Hernandez Law Firm
Dallas, TX
01.2015 - 07.2018
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Organized and prepared case exhibits and evidence for trial.
- Attended hearings with counsel and recorded minutes from the proceedings.
- Maintained client confidentiality in all matters.
- Filed clients' legal documents in relevant courts for processing.
Member Service Representative
Navy Federal Credit Union
Kailua, HI
08.2014 - 11.2014
- Presented and explained services and products to meet member needs.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Supported sales team members to drive growth and development.
- Processed cash and check deposits every day.
- Attended training sessions regularly to stay abreast of changes in company policies or procedures.
Office Manager/ Agent’s Assistant
State Farm Insurance
Dallas, TX
08.2011 - 11.2011
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Reviewed files and records to obtain information and respond to requests.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Teacher/Child Caretaker
Life Charter School/ Powerhouse
Dallas, TX
08.2010 - 05.2011
- Before and after school teacher/ child care provider.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
Receptionist/ Lead Cashier
Famsa Inc
Dallas, TX
07.2007 - 07.2010
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Sorted incoming mail and directed to correct personnel each day.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Processed payments and updated accounts to reflect balance changes.
Intern/ Youth Pastor’s Assistant
Gospel Lighthouse Church
Dallas, TX
01.2008 - 08.2008
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Proofread documents before submitting them for review.
- Attended and participated in meetings and brainstorming sessions with team members.
- Visited, counseled, and prayed with church members to provide pastoral care.
- Worked with church leadership, parents, and volunteers to establish clear goals and guidelines for church youth.
- Contributed ideas for special events such as lock-ins, scavenger hunts, and overnight camps.
- Instructed and guided individuals converting to new faith.
- Maintained records of attendance and feedback from participants in various programs.
Crew Member/ Cashier
McDonald’s
Dallas, TX
08.2006 - 03.2007
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Adhered to health department regulations regarding food handling procedures.
- Organized and restocked supplies to support operations and team productivity.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Packed fast food products in approved containers, cups, and bags.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Presented orders to guests within anticipated service times.
- Resolved customer complaints in a professional manner.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Brewed and served coffee and tea with preferred add-ins.
- Took orders from patrons and input selections into store computer system.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Education
Associates in General Arts -
El Centro College
05.2011
Basics, Associates Degree in Bilingual Early Childhood Education -
Mountain View College
05.2011
Honor Graduate -
M.E. Molina High School
05.2007
Skills
- Customer Support
- Curriculum Implementation
- Classroom Instruction
- Family Involvement
- Lesson Planning
- Flexible and Adaptive
- Fluent in Spanish
- Student Engagement
References
References available upon request.
Timeline
Asset Transfers Representative
TD Ameritrade
06.2017 - 09.2019
Legal Assistant
Hernandez Law Firm
01.2015 - 07.2018
Member Service Representative
Navy Federal Credit Union
08.2014 - 11.2014
Office Manager/ Agent’s Assistant
State Farm Insurance
08.2011 - 11.2011
Teacher/Child Caretaker
Life Charter School/ Powerhouse
08.2010 - 05.2011
Intern/ Youth Pastor’s Assistant
Gospel Lighthouse Church
01.2008 - 08.2008
Receptionist/ Lead Cashier
Famsa Inc
07.2007 - 07.2010
Crew Member/ Cashier
McDonald’s
08.2006 - 03.2007
Associates in General Arts -
El Centro College
Basics, Associates Degree in Bilingual Early Childhood Education -
Mountain View College
Honor Graduate -
M.E. Molina High School
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